Message Center Operator
Responsibilities:
- Proficiency in loading classified material utilizing electronic devices and adherence to stringent COMSEC procedures.
- Monitor communications circuits during real-time test operations and initiates action to rectify circuit outages.
- Monitor all circuits for ACC when ACC is not staffed.
- Report equipment malfunctions to appropriate technical and management personnel.
- Maintain and establish radio and telephone communications as required including adherence to proper procedures and record keeping.
- Maintain a detailed daily official record of tasks/duties/events accomplished or observed in the Communications Message Center.
- Perform other duties as assigned, required or directed.
- High school graduate/equivalent or better.
- 3-5 years related experience working in a communications computer media environment.
- Military Message Center/EKMS experience desired and preferred.
- Ability to pass Message Center Communications Qualifications requirements within 60 days of hire.
- Maintain and sustain training and level of knowledge requirements in associated administrative and limited technical disciplines.
- Adapt to a rotating shift schedule (12-hour increments).
- Maintain a consistent high standard of professionalism with customers and coworkers.
- Able to follow a structured chain of command.
- Demonstration of consistently excellent customer service skills required.
- Occasionally lift/pull/push up to and including 40 pounds of office supplies.
- Frequently exposed to circuit noise and periodic alarms in the Message Center.
- Knowledgeable in Microsoft Windows 10 or later and MS Outlook. (Skill in Word, PowerPoint, Excel a plus)
- Consistently demonstrate excellent oral and written communication skills.
- This position requires the individual to be eligible to obtain a US Government security clearance; US Citizenship is required
- Must be able to reside in remote location with limited medical facilities.
- A valid US Passport and Driverâs License is required.
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Skills
- infosec
- education
- technical
- customer support
- testing
- microsoft
- exec
- ops
- excel
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