Product Manager

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of ground breaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

As a Product Manager, you will own the product lifecycle from ideation to launch, working closely with engineering, design, marketing, and sales to deliver solutions that meet market needs and exceed customer expectations. Leading several workstreams to ensure we meet delivery timelines and internal/external expectations and working with external partners like Meta and Google to optimise our Product offerings.

Responsibilities:

• Shape the product vision, strategy, and roadmap to perfectly align with Commify's ambitious goals. Be a key driver in transitioning from our legacy platforms to our cutting-edge CPaaS offering.
• Drive product growth by scaling our integration footprint with major platforms (Google, Meta), optimising technical workflows to reduce partner onboarding time.
• Identify and prioritise high-impact integration opportunities with strategic partners to unlock new distribution channels, drive top-of-funnel acquisition, and reduce user friction
• Lead the discovery and delivery of 'better-together' product experiences, working with third-party vendors to bridge feature gaps and deliver integrated workflows that drive a increase in long-term user retention.
• Lead the charge in gathering and prioritising product requirements through insightful market research and direct customer feedback. Become the go-to expert on our products and deeply understand how customers interact with them.
• Collaborate with Product Marketing to synthesise market intelligence and competitor analysis into actionable product requirements, bridging the gap between customer needs and the technical roadmap
• Unite, influence and inspire cross-functional teams to deliver exceptional products on time and to specification. Champion Agile methodologies, ensuring we remain flexible and responsive to change when needed.
• Leverage product performance metrics to make data-driven decisions that continually enhance our offerings.
• Build strong relationships with customers and stakeholders to capture their needs and confidently validate solutions that make an impact.
  

Qualifications:

• Proven experience as a Product Manager in CPaaS, SaaS, technology or related industries.
• Strong understanding of Agile development methodologies.
• Excellent communication and leadership skills. With Strong stakeholder management skills.
• Ability to work with technical and non-technical stakeholders being able to frame the communications for better understanding.
• Analytical mindset with a data-driven approach to decision-making with an openness to AI and the optimisations it brings.
• Ability to manage multiple priorities and programmes effectively.
• Ideally, strong knowledge of working on and delivering products that have a focus on working with Partners and Integrations.
• Bachelor's degree in Business, Engineering, Computer Science, or a related field.

• Attractive & competitive salary (£70 - 75,000)
• Hybrid working arrangements
• Company bonus scheme
• Extended holiday (27 days per annum plus bank holidays)
• Enjoy your birthday off
• Mental health support provided through our wellbeing partner, Calm
• Wellbeing leave (2 days) and a dedicated Mental Health First Aider program
• Days dedicated to giving back and supporting causes you care about (2 days)
• Unlimited opportunities for professional and personal growth
• Comprehensive benefits including retirement planning, healthcare, and life insurance.
• And have we mentioned our fantastic team socials? We know how to throw a memorable celebration!