Community Host (Tuscany)

**About Boundless Life** Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development. Since our founding in 2021, we've rapidly expanded to seven locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world. **The role** We are seeking a dynamic and dedicated individual to join our team, specialising in a unique aspect of our community. It is crucial to ensuring a high NPS and delivering an exceptional experience for our members. You will collaborate with the team to create an outstanding experience for our community by: - Resolving community requests promptly via the ticketing tool
- Ensuring everything is ready for family’s arrival and having a hands on approach during turnover weeks
- Ensuring families have an outstanding experience in each touchpoint of the journey
- Developing relationships with families and understand their needs and interests
- Gather feedback and identify opportunities through interaction with families
- Assist new families in integrating into the community
- Communicate upcoming activities to maximise participation
- Manage content for the internal UGC channel to Build the brand in social networks
- Ensure seamless information flow within the team
- Coordinate with the onboarding team to ensure a seamless handover during arrival
- Participate in pre-arrival webinars and orientation sessions
- Book services upon families’ requests
- Partner with a photographer/videographer to capture moments for social media during opening times of new locations **You will be responsible for**: - Keeping the Welcome Guide updated
- Maintaining and updating EC/OPS brochures and emergency manuals.
- Ensuring the location’s Google Map and inventory are current.
- Creating and managing groups based on shared interests
- Enabling families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by them
- Identify opportunities for community bonding by understanding family’s profiles and interests in advance of their arrival
- Success metric: NPS, number of community-led activities **What’s in it for you**
- Fast-growing company with strong financials
- A mission driven company and team
- Global scope and expanding responsibilities
- Potential to grow with the team as the company grows
- Be part of creating a new lifestyle concept in the experience economy
- Discounts to participate in Boundless Life cohorts in all locations **About you**
- Live in Pistoia or close to the area in order to commute daily
- Minimum 2 years experience within a Guest Relations/Customer Experience or Community Building role within a hospitality setting
- Fluency in English and Italian
- Excellent interpersonal, communication, and decision-making skills
- Great organisational skills to manage the volume of customer requests received, and to manage, update, and maintain operational documents
- Experience in managing 3rd party vendors
- Enjoy working in a fast-paced, startup environment
- Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude **✨ What's next?**
- First call with our Recruitment team (30 min).
- Interview with the local General Manager (60min)
- Interview with our Global Leads of Operations/Experiences (60 min)
- Final check-in with our Head of Operations (60 min) The process might change slightly as we go along, we will keep you posted at all times. Want to know more about working at Boundless Life? Check out our story!