Helpdesk Technician
Company Overview
Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.
As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.
Job Summary
The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.
Required Education & Experience
- Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 1–3 years of experience in a helpdesk, desktop support, or technical support role.
- Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
- Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
- Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
- Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
- CompTIA A+ certification is an asset (or actively working toward it).
- Strong customer service orientation with clear, patient communication skills.
- Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
- Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
- Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
- Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
- Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
- Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
- Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
- Other duties as assigned.
Work Environment
60% Office , 40% Work From Home.
Time-Off & Work Life Balance
- Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
- Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
- Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
- Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
- Growth & Learning: Continuous professional development with internal training and learning opportunities.
- Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
- Comprehensive Health Benefits.
Similar roles
Field Safety Advisor
Victor Energy·Edmonton, Canada
As part of the Java Group, Victor Energy has over 50 years of experience building some of Canada’s largest electrical infrastructure projects. And as our team grows as projects are beginning to take off, we are seeking an On-site Construction Coordinator to provide administration support to our project execution team. Specifically focusing on coordination of construction activities including permitting and…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Field Safety Advisor
Victor Energy·Winnipeg, Canada
As part of the Java Group, Victor Energy has over 50 years of experience building some of Canada’s largest electrical infrastructure projects. And as our team grows as projects are beginning to take off, we are seeking an On-site Construction Coordinator to provide administration support to our project execution team. Specifically focusing on coordination of construction activities including permitting and…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Field Safety Advisor
Victor Energy·Saskatoon, Canada
As part of the Java Group, Victor Energy has over 50 years of experience building some of Canada’s largest electrical infrastructure projects. And as our team grows as projects are beginning to take off, we are seeking an On-site Construction Coordinator to provide administration support to our project execution team. Specifically focusing on coordination of construction activities including permitting and…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Marketing & Content Coordinator | Toronto, ON
Puulse Marketing·Toronto, Canada
Puulse is hiring a part-time Marketing & Content Coordinator to work out of our Toronto office. You'll produce high volumes of creative across graphic design, video, and marketing assets while supporting recruiting, internal marketing, and the content that keeps our sales teams fired up. This role suits someone who works quickly, likes variety, and wants a portfolio built across dozens…
- Full-time
- Express Entry — PR day one, no employer
Lead QA Developer
AlgaeCal·Calgary, Canada
Bug Squisher Wanted: You’re an expert at making sure websites, storefronts, and backend systems work smoothly before they go live. But you don’t just catch bugs. You build the systems that catch bugs before anyone else ever sees them. You can spot flaky tests from a mile away. Your test architecture is clean, scalable, and easy for other developers to…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Automation QA Engineer (Lead)
AlgaeCal·Calgary, Canada
Bug Squisher Wanted: You’re an expert at making sure websites, storefronts, and backend systems work smoothly before they go live. But you don’t just catch bugs. You build the systems that catch bugs before anyone else ever sees them. You can spot flaky tests from a mile away. Your test architecture is clean, scalable, and easy for other developers to…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Customer Experience Representative
Tayco·Etobicoke, Canada
Posting Notice: This is for 1 existing vacancy. Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences. THE…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Line Cook - Chuck's Steakhouse - Staff Housing Available
Banff Hospitality Collective·Banff, Canada
We’re seeking a Line Cook to join us at Chuck's Steakhouse! Banff’s most luxe restaurant, Chuck’s Steakhouse features an exclusive collection of the highest quality, locally sourced Alberta beef served up in a stylish ranch-inspired dining room with panoramic mountain views. Our in-house dry aged, 100% Alberta beef is grilled over hardwood and mesquite, then finished to perfection under an…
- Full-time
- Express Entry — PR day one, no employer
