Customer Care / Bookings Co-Ordinator

As a Booking Co-Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.

Our Bookings Co-Ordinator play a key part in the customer journey, booking seating assessments with clients, and forming part of the front line of inbound call answering along with the Customer Care team.

Your Contribution: Making a Positive Impact

• Answering telephone calls and emails from our customers in a timely manner
• Booking seating and FloorBed assessments into the relevant product specialist’s diary
• Working closely with the product specialist team and ISC colleagues to ensure most efficient use of PS’s day
• Occasionally outbound calls and emails may be required to customers to promote assessments
• Processing credit card expenses for product specialists
• General support for sales team

Key goals and KPIs

• Assessment bookings
• Missed call rate

Qualifications and training

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

Experience and knowledge

It is desirable that the postholder has:

• Customer service experience
• Relevant product and industry knowledge
• Desirable previous experience of managing diaries

Skills and abilities

It is essential that the postholder has:

• Effective and confident telephone skills, with an excellent level of English
• A good understanding of geographical areas across the country
• Ability to learn to use internal diary systems and Google maps
• Ability to calculate travel time accurately between locations
• Ability to work effectively in a team
• Good ICT skills

Other requirements

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence

Essential Skills for Making a Difference: We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.

Our Commitment to Supporting You: At Accora, we prioritize our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.
Celebrating Diversity: Why It Matters to Us: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

• Free hot/cold drinks and snacks etc.
• Annual leave: 25 days per year + public holidays
• Competitive salary
• Private medical healthcare cover
• Training and development opportunities

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected]