Senior Analyst - Order Management
We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.
Key Responsibilities
- Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
- Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
- Maintain meticulous attention to contract details, ensuring alignment with billing policies.
- Analyze order management processes and recommend improvements to enhance efficiency.
- Assist in revenue recognition processes and support audit requirements.
- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.
- 5+ years of Order to Cash experience in a high-growth SaaS environment.
- Business degree in Accounting, Finance, or Management preferred.
- Excellent communication skills, with the ability to interact across all levels, functions, and geographies.
- Problem-solving ability with strong attention to detail.
- Good understanding of EX platforms would be plus.
- Customer service-oriented mindset, working collaboratively to improve processes and customer experiences.
- Advanced knowledge of Excel and experience with Google Suite, Microsoft Word, PowerPoint etc.
- Strong time management skills, with the ability to handle multiple tasks and meet deadlines efficiently.
If you are detail-oriented, passionate about process improvement, and thrive in a fast-paced SaaS environment, we encourage you to apply!
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Similar roles
Part-time Lead Grilling Server — Tableside BBQ Mastery
WHUCHU | Korean Dining Restaurant·Singapore, Singapore
INITIA GROUP seeks a Lead Tableside BBQ Grilling Server (Part-time) to master professional grilling and storytelling while engaging guests with cultural authenticity. You will present dishes at the tableside, maintain high service standards, and contribute to a dynamic dining experience. The role emphasizes consistency, attendance, and upselling to improve revenue, with opportunities for career advancement or transition to permanent roles…
- Full-time
- SGD 336–SGD 408 / yr
- Employment Pass — tied to employer
EY-Parthenon Associate Director - Financial Diligence
EY CORPORATE ADVISORS PTE. LTD.·Singapore, Singapore
At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the…
- Full-time
- SGD 1k–SGD 2k / yr
- Employment Pass — tied to employer
Affiliate BD Manager (Taiwan)
OKX·Worldwide
WHO WE ARE At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto…
- Remote
- Full-time
Director, GTM Strategy & Analytics
Temporal Technologies·Worldwide
ABOUT US Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present…
- Remote
- Full-time
Director, FinOps
ZoomInfo Technologies LLC·Worldwide
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. What You'll do: *…
- Remote
- Full-time
Digital Test Specialist
OrganOx·Oxford, United Kingdom
ABOUT ORGANOX: OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). It's flagship platform,…
- Full-time
Case Manager | Kaituitui - Northland Region Opportunities - October Start Date!
New Zealand Government·Northland, New Zealand
Join our dedicated teams supporting communities across Te Tai Tokerau— with diverse communities and dynamic opportunities, no two days are the same. * Full-time, permanent | Monday to Friday * Start dates from: October 2026 This is real work that changes lives — including your own. Case Managers are the face of public service at the frontline. You'll work with…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Senior Development Adviser - Fixed Term contract
New Zealand Government·Wellington, New Zealand
The Ministry acts in the world to build a safer, more prosperous and more sustainable future for New Zealanders. Kia hangai ake e te Manatu he ao-haumaru, ao-tonui, ao-pumau, ki te oranga tonutanga mo Aotearoa whanui. * Lead activity design and business case development * Strengthen design processes and guidance * Deliver high-quality development outcomes * Wellington based – 2…
- Contract
- NZD 127k–NZD 150k / yr
- Skilled Migrant (Residence) — PR, points-based, no single employer
