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German speaking - Quality Assurance

Jai Search ConsultancySouth AfricaZAR 360k–ZAR 420k / yrPosted May 9
Jobs by Adzuna
Functional Responsibilities: Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook) Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assu rance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings that will impact business needs Reporting - Creates & updates Customer Experience reports (e.g.…

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