Customer Success Associate
Accelerate your development and exposure to high performance technology and modern client success practices. Join Sedona Digital, a fast-growing scaleup with the ambition to become one of the leading technology companies in the region.
Our global client base needs strong Client Success to support people who enjoy administrative work, care about quality, and have a genuine passion for culture and serving customers.
We are obsessed with our customers.
We build outstanding technical solutions.
We create an awesome culture.
We accelerate learning and careers.
We are looking for a Customer Success Associate to provide administrative, project, and reporting support for our customers at Sedona Digital. You will work across multiple client projects - handling queries, managing data, preparing reports, and making sure our customers receive high-quality, timely service. This role requires excellent English skills, strong attention to detail, and the ability to perform repetitive but important tasks with consistency and accuracy.
Your responsibilities will include:
- Managing client projects from setup to reporting, including timeline expectations and deliverables.
- Working cross functionally within a customer’s business to ensure a smooth and impactful client experience.
- Learning and using proprietary client platforms, including handling surveys or feedback processes.
- Administering data connections between different sources and understanding conceptually how systems interact.
- Handling repetitive operational tasks with high accuracy and consistency.
- Preparing progress updates and status reports for ongoing projects.
- Creating presentations and visual summaries of customer project results.
- Supporting ad hoc administrative and reporting tasks across the customer portfolio.
- Bachelor’s degree in Business Administration, Information Technology, or related field—or equivalent work experience.
- 4+ years’ experience in Customer Success, Client Success, Project Administration, or Business Operations.
- Strong English written and verbal communication skills, able to summarize information clearly and concisely for asynchronous work.
- Proficiency in Microsoft 365, especially Excel (basic formulas, VLOOKUP, filters, data cleanup, etc.)
- Attention to detail, accuracy in documentation, and the ability to maintain quality across highly repetitive tasks.
- Strong organizational skills with the ability to prioritize competing deadlines.
- Ability to work both independently and collaboratively within a team.
- Strong problem-solving and analytical thinking abilities.
- Willingness to learn new tools, technologies, and methodologies.
- Experience in data management or survey methodology is desirable.
- Interest or background in organizational culture, organizational effectiveness, or leadership development is a plus.
Good to Have:
- Qualtrics experience
- Knowledge of data integrations (APIs, SFTP, and related methods)
- Knowledge of JavaScript, HTML, CSS
- Knowledge of build and optimization workflows and automations
- Microsoft Azure certifications (Fundamentals or higher)
- Work from home
- Medical insurance given after probation period
- Training on market trends and client needs
- Continuous learning and personal development opportunities
- Competitive compensation package
- Performance - based bonus
- Fun budget for team events
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