Senior Customer Success Manager (UK)

KplerLondon, CanadaPosted 3h agoonsite

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!
Key Responsibilities

Build and nurture strong, proactive relationships with our strategic clients across Europe.

Deliver seamless onboarding experiences, ensuring clients are set up for success.

Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation.

Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows.

Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation).

Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.

Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.

Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.

Skills and Experience

3+ years customer success experience in Commodities, Energy, Shipping, Fintech

Highly proficient in Excel.

Experience working with a portfolio of large clients.

Outgoing, personable and client-focused, with the ability to build trust with partners.

Highly organised , proactive, and able to work independently and collaboratively.

Has the ability to articulate technical concepts with both technical and non-technical audiences.

Experience with CRM tools like Salesforce.

Someone who is empathic, listens and understands the customer’s needs through strong relationship building.

Genuinely care about your clients and take ownership of projects.

Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice

Find Jobs in United Kingdom on Arbeitnow

Skills

Customer Success

Similar roles

Senior Treasury Manager
Sohohouseco·London, Canada
The Role.. The Senior Treasury Manager sits within the Group Finance Shared Service Centre in Milton Keynes and reports to the Group Financial Controller. The role is responsible for the compliance, control and day-to-day management of treasury activities across a complex multinational hospitality group, including group cash operations, bank account governance, banking mandates, treasury administration and…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Senior Data Analyst
Sohohouseco·London, Canada
The Role... We are looking for a commercially-minded and strategic Data Analyst to join our growing Data & Analytics team at Soho House. This role is deeply embedded in both the day-to-day commercial trading operations and the strategic planning side of the business. You’ll partner closely with our FP&A team, supporting business leaders with insight on how our markets are performing,…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Product Data Coordinator, Soho Home - 6-Month FTC
Sohohouseco·London, Canada
The Role.. Soho Home is currently looking for a Product Data Coordinator, for a 6 month FTC assignment. The successful candidate will support with product data management and governance by setting up and maintaining accurate, consistent data across systems, while documenting processes to create a centralised, reliable source. This role focuses on executing…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Transfer Pricing Senior Manager, 6-Month FTC
Sohohouseco·London, Canada
The Role… Soho House have a unique opportunity for a highly enthusiastic tax professional who is passionate about the Soho House brand and businesses to join our in-house tax team as a Senior Manager, Transfer Pricing, based at our UK Head Office - 180 The Strand, London, on an initial 6-Month fixed term contract. This role reports to the Group…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Senior Account Manager
Sohohouseco·London, Canada
The Role… The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio. This is achieved both by managing a cohort of clients themselves, and also leading and coordinating a team of Account Managers with their own book of accounts. In your cohort will be the highest leverage and most…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Oracle Fusion Solution Architect
Sohohouseco·London, Canada
The Role.. We are seeking an experienced Oracle Fusion Solution Architect to lead the optimisation of our recently implemented Oracle Fusion Cloud suite of applications. This role bridges business requirements and technical delivery, ensuring Oracle Fusion solutions are scalable, compliant, and aligned to organisational strategy. This is a hands-on role where you will do detailed design as well as strategy. …
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Global Brand Relations Director
Sohohouseco·London, Canada
The Role.. The Global Brand Relations Director will own and grow Soho House's relationships with its most valuable global brand partners, driving significant commercial revenue across private hire, bedrooms, travel, memberships, brand-owned experiences and events. This role will serve as the senior global lead for the company's top-spending corporate accounts, creating a world-class client experience while identifying new opportunities to…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago
Senior Recruiter - EMEA (6m Contract - Inside IR35 Day Rate)
sonyinteractiveentertainmentglobal·London, Canada
<div class="content-intro">Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware…
- On-site
- Full-time
- Express Entry — PR day one, no employer
2h ago