General Manager | Food & Beverage
About Us
Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests
About the Role
Reporting to the Executive General Manager, this position will be at the heart of the operations to deliver a culinary vision highlighting the finest, native Australian ingredients throughout our rail journeys and provide our guests with an experience that will ‘go beyond’.
- Ability to multitask between creative and 'hands-on', partner with stakeholders and lead our experienced brigade of Chefs to encourage growth.
- Responsible for creating a strong, positive team environment and relationships with the team, where standards are not simply met, but exceeded.
- Able to enhance financial performance and ensure employee satisfaction is exceeded to drive revenue growth
- Focus on exceptional customer service excellence for our guests and cultivate an experience where this is the standard and this is evidenced through consistent NPS scores.
- Menu design and implementation.
- Supporting the warehouse department through leadership and management of full train provisioning.
About You
- Dynamic and visionary leader. You must be dynamic with a real creative flair.
- It is essential that you are a chef by trade with culinary qualifications - from time to time you will 'jump' onboard the train to immerse yourself with the team.
- Ability to deliver culinary experiences that ‘go beyond’ our guest's expectations
- Approachable, energetic and able to inspire your team. You will love an 'out of the box' idea.
- Foster relationships with internal and external stakeholders to ensure exceptional produce is sourced and enhances the guest’s experiences onboard our train journeys.
- You will be a natural mentor with the ability to enhance your team’s potential and inspire your team.
- Open to a challenge and ability to problem solve effectively when faced with high-pressure situations
- Effective communication to ensure positive relationships across the Rail leadership team.
What We Offer
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary
- Study Assistance Policy
- Employee Referral Policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Parental Leave Program
- Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!
Apply now. Join us!
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