Customer Service Advisor
Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers helping them get the most from world class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.
What you’ll be doing:
- Handle all first touch customer queries via email, live chat, and WhatsApp covering orders, deliveries, product questions, and account queries.
- Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
- Maintain first reply time and SLA targets across all channels.
- Accurately log and categorise all tickets in Dixa every time, without exception.
- Handle Amazon CS queries within the 24-hour SLA window.
- Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
- Escalate any query beyond your resolution capability to your TL promptly.
Skills, knowledge & expertise:
- Previous experience in a customer facing role CS, retail, or hospitality.
- A background or genuine interest in the beauty and skincare industry is highly desirable.
- Excellent written communication clear, warm and professional.
- Comfortable working at pace across multiple channels simultaneously.
- High attention to detail when logging and categorising tickets.
- A positive attitude and genuine care for the customer experience.
- Familiarity with helpdesk tools is a bonus but not essential, we'll train you
Why work at The Beauty Tech Group:
At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.
Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.
Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.
What is in it for me:
- Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
- 25 days holiday (increasing with service) + Holiday Buy scheme
- Auto enrolment pension scheme
- Free parking
- Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
- Cycle to Work, and EV/tech schemes
- Supported studies, employee Assistance Programme and enhanced family leave
- Social events, office brunches and career development opportunities
Recruitment process:
- Application reviewed by Talent Acquisition Team
- Initial call with the Talent Acquisition Team
- Video Interview with the Customer Service Manager
- In person interview at the office (including short task)
- Feedback
At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.
Similar roles
Group Chief Compliance & Legal Officer
CXM Direct LLC·United Kingdom
REPORTING LINE Reports directly to the CEO. Leads a compliance function that includes the Group Paralegal (direct report) and all compliance personnel embedded across the CXM Group of Companies. LOCATION Remote (EU timezone preferred) This is a fully remote role. EU timezone alignment is preferred to ensure effective overlap with key offices across the CXM Group. Occasional travel may be…
- Remote
- Full-time
Direct Response Copywriter
More Years·Nottingham, United Kingdom
JOIN OUR PACK 🐶🍽️ From a bold idea to revolutionising dog food, Years has grown into a fast-scaling business dedicated to helping dogs live longer, healthier lives. In just three years, we've built an incredible startup, serving thousands of happy customers while staying true to our mission. Our goal? To give dog owners a better, fresher, and healthier way to…
- Full-time
Scaled Customer Success Manager, EMEA
Harvey·London, Canada
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Senior Talent Acquisition Partner - Software Engineering
Capital One UK·United Kingdom
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Talent Acquisition Partner - Software Engineering Job Title: Senior Talent Acquisition Partner - Software Engineering Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been…
- Full-time
AI Quality Assurance Program Manager
tripadvisor·London, Canada
<p>AI Quality Assurance Program Manager I Tripadvisor</p> <p><strong>About Tripadvisor </strong></p> <p>The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Account Executive, Strategic (EMEA)
Docker·United Kingdom
ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker…
- On-site
- Full-time
Senior Product Designer (Full Remote - UK)
EverAI·United Kingdom
OUR VISION & PRODUCTS 🚀 EverAI — Building the Future of AI Companionship One of the Top 15 Largest & Fastest-Growing AI Companies in the World 50 Million Users in 2 years — Help Us Reach 100M first, 500M next At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just…
- On-site
- Full-time
Manufacturing Engineer – Estimator
BAE Systems·Rochester, United Kingdom
Job Title: Manufacturing Engineer – Estimator Location: Rochester; Kent: Onsite Salary: Circa £40,000 depending on experience Who we are: Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your…
- Full-time
- Skilled Worker — tied to sponsor
