Branch Support Executive - Durgapur
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
- The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
- Manage emails received on the central email ID, including directing, assigning, and responding to queries
- Assign iCABS tickets and coordinate with relevant employees for timely status updates
- Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
- Raise CR (Change Request) tickets for price decreases
- Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
- Raise termination requests through the portal as needed
- Maintain SHE-related documentation, including fumigation certifications and register updates
- Oversee license renewals, ensure compliance, and coordinate for audit readiness
- Prepare incentive calculations for timely submission
- Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
- Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
- Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
- Raise credit note requests in the system as applicable
- Oversee petty cash portal operations and liaise with local banks for related activities
- Maintain conveyance records for technicians
- Upload service dockets for key accounts
- Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations
Key Result Areas:
- Timely and error-free handling of operational tasks
- Accurate documentation and compliance tracking
- Effective coordination across teams and platforms
- On-time submission of reports and invoices
- Proactive support in audits, SHE, and regulatory requirements
Educational Qualification / Other Requirement:
- Bcom
- 0-1 years of experience required in Back Office Administration
- Proficient in MS-Office/G-Suite
Competencies (Skills essential to the role):
- Effective communication skills (Written and Verbal)
- Accuracy in documentation and data entry
- Multi-Tasking
- Time Management
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
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