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Service Desk Agent IT Support M F D

DSVPolandPosted Jun 18
Jobs by Adzuna
Your responsibilities Providing 1st level IT Support Services Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets Informing and supporting end users in the event of IT system unavailability Communicating planned outages and service windows to end user community Account administration and password management of many IT systems in use …

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