VIP Manager
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day. As a fully remote team, we work across different locations, turning our shared passion into unforgettable gaming experiences.
We are looking for a VIP Manager to join our team and own the experience of our highest-value players. You’ll build strong, long-term relationships with VIP players, understand their needs and playing behavior, and create personalized experiences that drive engagement, retention, and loyalty.
This is a hands-on role for someone who understands the real-money gaming space, enjoys building genuine player relationships, and knows how to combine great service with a data-driven approach.
What You'll Do
- Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact.
- Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
- Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
- Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
- Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
- Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements
- Continuously look for ways to improve the VIP experience, processes, and overall player journey
What We're Looking for
- 3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
- Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service.
- Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives
- Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally
- Strong ownership mindset and ability to work independently in a fast-moving environment
- Excellent written and spoken English, with strong communication and relationship-building skills.
- Availability to work primarily in US time zones and occasionally on weekends when needed.
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
Similar roles
Lead RF Engineer
Filtronic·Sedgefield, United Kingdom
Filtronic is looking for a Lead RF Engineer to join our team, based at our new state-of-the-art facility in County Durham UK, to work on a range of exciting products from concept through to production. With a wide range of design tools, experienced engineers and in-house RF/mmW manufacturing capabilities, you will play a key role in the design and delivery…
- Hybrid
- Full-time
Plumbing and Maintenance Service Engineer
Harvey Water Softeners·London, United Kingdom
Culligan Harvey Water Softeners are looking for a Service Engineer to join our growing team. Everyone at Culligan Harvey’s is responsible for delivering an amazing customer experience and living the company’s values, dare to care, do the right thing, keep it simple, yes I can and make it fun. You will be supporting the business by attending service calls in…
- Full-time
Trainee Pest Control Technician
Rentokil Initial Group·Greenford, United Kingdom
Rentokil Pest Control Technician Join Our Team and Make a Difference! We are currently seeking a Pest Control Technician to join our dedicated team, covering Park Royal and Greenford. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Why Join Rentokil? * Competitive Salary Package: Start with…
- Full-time
Project Manager - Engineering & Capital Projects
Highland Spring Group·Blackford, United Kingdom
At Highland Spring, our Engineering & Projects team plays a key role in shaping the future of our operations. We’re looking for an experienced Project Manager – Engineering & Capital Projects to lead the delivery of capital investment projects across the Highland Spring Group. Based primarily at The Ochils in Blackford, with travel to other Highland Spring sites and suppliers…
- Full-time
Multi Skilled Operative
Biffa Waste Services·Inverness, United Kingdom
Multi Skilled Operative - Inverness £13.41 per hour Working Pattern: 45 hours per week Mon-Fri 07:00 - 16:30 A quick look at the role The role holder, reporting directly to the Supervisor will be responsible for the operation of mobile plant, housekeeping activities, basic maintenance and cleaning of fixed process plant, associated record keeping, in compliance with site licences/PPC Permits…
- Full-time
Party Chief / Senior Surveyor
Interocean·Glasgow, United Kingdom
UK-based | Permanent | Occasional Offshore Travel Location: Aberdeen/Glasgow preferably willing to relocate to Aberdeen We are looking for an experienced Party Chief / Senior Surveyor who is looking to progress beyond offshore survey operations and develop towards a Project Management role, while retaining occasional involvement in offshore and nearshore projects. The Role The successful candidate will combine technical survey…
- Hybrid
- Full-time
Party Chief / Senior Surveyor
Interocean·Aberdeen, United Kingdom
UK-based | Permanent | Occasional Offshore Travel Location: Aberdeen/Glasgow preferably willing to relocate to Aberdeen We are looking for an experienced Party Chief / Senior Surveyor who is looking to progress beyond offshore survey operations and develop towards a Project Management role, while retaining occasional involvement in offshore and nearshore projects. The Role The successful candidate will combine technical survey…
- Hybrid
- Full-time
Head of Performance Marketing (m/f/d)
Hilo By Aktiia·London, United Kingdom
ABOUT HILO BY AKTIIA High blood pressure is the world’s most common disease, causing 18 million deaths each year. At Hilo by Aktiia, our vision is a world where no lives are lost or damaged from the effects of high blood pressure, and our mission is to build the technology that helps people control it. We are a venture-backed scale-up…
- Remote
- Full-time
