Customer Experience & Sales

Customer Experience & Sales

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  Enjoy a mix of relationship building, problem solving, and sales success.
  
  


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  Work alongside experienced professionals in a collaborative environment.
  
  

About Altus

At Altus we're helping put boats on the water, windows and doors in kiwi
homes, supplies for trucks and trailers and everything in between.
We love anything aluminium! We believe that success is better shared
and with that are passionate about working with our customers, growing,
and developing our people and manufacturing amazing aluminium solutions
for kiwis like you. Our values are Think Differently, Earn Trust and
Achieve Together and we live by this every day.

About the Role

We have an exciting opportunity for an ambitious and customer-focused
individual to join our Industrial Aluminium team as a Customer Experience
& Sales representative.

Are you looking to start or grow your career in sales? Do you enjoy
building relationships and helping customers find the right solutions?
If so, this could be the perfect opportunity for you.

Based at our Distribution Centre in East Tamaki (Highbrook), this role
offers hands-on experience across the sales process, from managing customer
enquiries and preparing quotes through to identifying opportunities and
converting sales.

Working closely with our sales and operations teams, you'll play a key
role in supporting customers and supporting day-to-day distribution activity.
It's an excellent opportunity to develop your commercial and technical
knowledge while building a strong foundation for a future career in
Account Management or technical sales.

Key responsibilities include:

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  Building strong relationships with customers and delivering an exceptional customer experience.
  
  


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  Preparing quotations, processing orders, and ensuring customer requirements are met accurately and efficiently.
  
  


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  Identifying and maximising sales opportunities with both existing and prospective customers.
  
  


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  Working closely with Account Managers to support the growth and development of customer accounts.
  
  


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  Resolving customer enquiries and issues while proactively identifying opportunities to improve processes and service delivery.
  
  


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  Assisting with inventory management, including stock monitoring and stocktakes.
  
  


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  Providing general administrative support and assisting warehouse operations as required.
  
  


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  Collaborating with sales, operations, and logistics teams to ensure the smooth and efficient delivery of customer orders.
  
  

About You

Our ideal candidate will have experience in a customer service, internal
sales, or trade counter role within an industrial, manufacturing, engineering,
or distribution environment.

You will be eager to learn about our products, industry, and customers,
with a genuine interest in developing your career in sales. This role offers
an excellent opportunity to build your knowledge and capability, with a pathway
to progress into technical sales over time.

To be successful in this role, you will have:

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  Experience in customer service, internal sales, trade counter, or similar customer-facing roles.
  


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  Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues.
  


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  A high level of attention to detail and accuracy.
  


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  Well-developed administrative and organisational skills.
  


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  Good numerical aptitude, including the ability to work with measurements and unit conversions.
  


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  A practical, solutions-focused approach and the confidence to think creatively when solving problems.
  


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  The ability to thrive in a fast-paced environment, balancing multiple priorities while working closely with sales and operations teams.
  


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  Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
  


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  A willingness to learn, take initiative, and develop a long-term career in technical sales.
  

Why Join Us?

Success really is better shared, so come work in a collaborative team
environment where your ideas matter and where you can be an essential
contributor to our business for the success of our customers.

If you think you meet the above criteria, we want to hear from you! Apply Now.

We are committed to providing a safe workplace. Successful applicants
will be required to undergo a pre-employment medical and drug/alcohol test
prior to commencing employment.