Technical Account Manager - 12 month FTC (Maternity Cover)

Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium and luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology.

At Lyst, we obsess over the customer, providing a search and discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and we use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper.

We are looking for a dedicated and Technical Team Lead to oversee our feed operations and integrations team. In this role, you will be the driving force behind team performance, agile sprint management, and the seamless technical execution of partner data feeds. You will balance people management with hands-on technical problem-solving, ensuring our platform runs smoothly and our cross-functional partners are supported.

Key Responsibilities:

• Team Leadership & Agile Delivery 

You will champion team growth and operational efficiency. This involves guiding your team through daily technical challenges, conducting weekly 1-to-1s, and delivering annual performance reviews. Operationally, you will own the team's workflow by triaging incoming Jira tickets, running bi-weekly Agile sprints, and leading Monday standups to align the team on weekly priorities.

• Technical Operations & Strategic Migrations 

A major focus of this role is driving our technical feed strategy. You will lead critical data feed migrations—both moving between networks and transitioning working integrations to new systems—with the ultimate goal of decommissioning legacy technology. Alongside these strategic projects, you will oversee the proactive monitoring, maintenance, and repair of our active data feeds.

• Cross-Functional Collaboration & Partner Management

You will serve as the technical anchor for multiple business units. This includes executing partner integrations for Performance Marketing, providing technical health checks for Account Managers, and resolving escalations from Customer Care and Legal. You will also manage the full technical lifecycle of our partners (including disabling closed programs) and liaise directly with external feed providers and engineering teams to resolve complex ad-hoc issues.

We are looking for a proven team leader or line manager with a strong technical background in data feeds. You should be highly proficient in Jira and Agile methodologies, bringing exceptional cross-functional communication skills that allow you to seamlessly translate technical concepts between engineers, account managers, and external vendors.

Other requirements include:

• Experience in a fast paced company - ideally at an affiliate market network or agency or managing affiliate marketing or customer service for a retailer
• Knowledge of data feeds ie. FTPs / SFTPs 
• Self-starters who thrives while working on their own as well as contributing to team goals
• Excellent technical support skills as you will be managing complex relationships of varying size
• Exceptional written and verbal skills as well as presentation experience - you will be communicating and troubleshooting with our partners so you must be comfortable working with senior level partners
• Great organisational and process management skills to manage and prioritise a range of requests from numerous partners at one time
• Experience using Jira, Excel, Zendesk, Looker, or other similar tools
• Comfortable with learning new technical concepts and systems
• A love (or at least high regard) for fashion

• Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service.
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start.
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.
• Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.