Customer Care SME

Applications Close: 24/08/2026

With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day!

Right now, we're on an exhilarating transformation journey, reimagining how we can deliver a more modern and secure banking experience that suits how people live today, and in the future.

It's an exciting time, and as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand.

If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.

To help us with this, we are searching for a fixed-term Customer Care SME to join our team in Head Office, Invercargill.

What you'll be busy with:

• Supporting the delivery of the Future Bank programme within scope, on time and within agreed budget.
• Supporting stream leads to define business problems, gather and analyse information, consult with stakeholders and identifying practical resolutions.
• Contributes to the review of current business processes and in conjunction with current stakeholders recommends opportunities for improvement.
• Assists with customer migration to new platform.
• Investigates and evaluates new software options to identify opportunities for improvement and efficiencies.

What you'll bring:

• Relevant tertiary qualification or equivalent business analyst experience.
• Experience gathering, documenting and translating business requirements into clear process, system and change deliverables.
• Strong analytical and problem-solving skills with the ability to assess options, risks, impacts and benefits.
• Ability to map current processes, identify improvement opportunities and support practical solutions in a Contact Centre environment.
• Confident working with stakeholders to clarify needs, facilitate discussion and support successful change.
• Experience supporting testing, implementation and embedding of process and system changes.

This role is full-time, fixed term until the end of December 2027. Applicants must be based in Invercargill or willing to re-locate. This role would suit applicants from a Business Analyst background.

About Us:

We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.

As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.

We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.

So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.

Apply today to join the Bank with Heart and become part of our SBS whānau