Passenger Service Agent
LOCATION: Heathrow Airport
SHIFT PATTERN: 5 on 3 off, 40 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
Passenger Assistance (Heathrow Airport)
Forget the typical 9–5. Imagine planes as your office view and every shift bringing a new story
The Role
Join our Passenger Assistance team and be the reason our passengers enjoy a smooth, memorable and stress-free journey through the airport
Assisting passengers requiring support to and from the aircraft who may have limited mobility, visual or hearing impairments or just simply need some extra help, you’ll deliver outstanding service every step of the way
What You’ll Be Doing
- Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs
- Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques
- Pushing wheelchairs and assisting with luggage
- Delivering a calm, professional service in a busy environment
What We’re Looking For
Someone who is:
- Friendly & approachable
- Reliable & punctual
- Calm under pressure
- A true team player
- Passionate about helping people
What’s In It for You
- Full training provided
- Work at one of the world’s busiest airports
- 24/7 GP access (for you & your family)
- Mental health support
- Cycle to Work scheme
- Discounts, cashback & exclusive perks
- Real career progression opportunities
Why You’ll Love It
Because no two days are the same
Because you’ll meet people from all over the world
Because you’ll genuinely change someone’s journey
And because helping someone travel with confidence, that’s a great feeling!
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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