Service Operations Supervisor | Rail
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About the Role
This position is responsible for the delivery of the back of house functions and the safe and high-quality services and experiences for all guests during the night-time period. This on train role will be responsible person while the Journey Manager and Service Operations Manager are off duty. This position attracts an annual salary of $76,500.
Key responsibilities include:
- Manage all aspects of on train operations and housekeeping at night, ensuring a seamless integration between back of house operations that ensures the quality of the guest experience for each journey.
- Ensure quality control of the Housekeeping is maintained by a physical attendance in all section(s) of the train during cabin service times. The use of the ‘Cabin Set Up Checklist’ will be required to perform this function. •
- Liaise with contracted Hook and Pull train crew and all other infrastructure providers to ensure the safety of guests and staff throughout the journey and at terminal locations.
- Recover any instances of guest dissatisfaction and document the issue and resolution to the Service Operations Manager.
- Drive the safety culture on train, ensuring all incidents and hazards are reported and investigated in a timely manner.
“The employing entity for this position is Great Southern Rail Pty Ltd, part of the Journey Beyond group.”
About You
You will have a minimum 5 years plus hospitality experience with strong communication skills plus the ability to problem solve whilst viewing everything through a guest centric lens. You must be organised, energetic and be driven by quality service. Safety must be your number one priority and you strive working in a fast paced, dynamic and changing environment.
This is an amazing opportunity to start your Rail Career Journey with us, in one of the most unique hospitality environments that can not be compared to any other. Apply today!!
Similar roles
Early Childhood Teacher
El Sali Business Pty Ltd·Liverpool, Australia
Early Childhood Teacher Employer: El Sali Business Groups Pty Ltd (Liverpool Early Learning Centre) Locations: 34 Mainsbridge Avenue, Liverpool, 2170 Employment Type: Full-Time Salary: $80,000 – $90,000 per annum superannuation , depending on qualifications and experience About El Sali Business Groups Pty Ltd El Sali Business Groups Pty Ltd operates early childhood education and care services across multiple locations in…
- Full-time
- AUD 80k–AUD 90k / yr
- Skilled Independent 189 — PR, no sponsor
Forex CFD Account Manager I Mandarin Speaking
TMGM·Melbourne, Australia
Join TMGM, a globally renowned multi-asset financial services provider headquartered in Sydney since 2013. With our expertise in clearing and broking services, we offer an extensive range of over 12,000 tradeable products, including Forex, CFDs, equities, and bonds. At TMGM, we take pride in our prestigious partnerships, such as being one of the Official Partners of the Australian Open and…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Senior Data Engineer
Entain·Brisbane, Australia
Who We Are Entain is fearlessly transforming the global racing, sports and wagering industry, creating unforgettable customer experiences and pushing beyond traditional boundaries. Part of a FTSE 50 company with nearly 30,000 employees across 30+ countries including Europe, the USA, Australia and New Zealand, Entain ANZ powers leading brands like TAB, Trackside and Ladbrokes. At Entain, our customers are at…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
National Head of Distance Education
Christian Education Ministries·Erina, Australia
About CEM Christian Education Ministries (CEM) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. CEM is wholeheartedly committed to excellence in education so that students are “well known,…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Hospitality Attendant | Rail
Journey Beyond·Keswick, Australia
About the Role Your primary job is to ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include: * A la carte restaurant service * Bar and lounge service including table service * Housekeeping on-train carriages * Luggage handling * Concierge services at each arriving…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Business Development Manager
Civica·Perth, Australia
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Chef | Rail
Journey Beyond·Keswick, Australia
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Compliance Manager
Australian Payments Plus·Sydney, Australia
Compliance Manager Life @ AP+ Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments and identity ecosystem, for the collective benefit of Australian businesses, government and consumers. We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
