Director - TISSL
Director - TISSL
ClarCourse | Milton Keynes | Hybrid
TISSL, ClearCourse Hospitality’s premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation.
To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.
Key accountabilities:
- Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
- Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
- Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
- Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
- Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
- Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
- Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative
Required experience:
- Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
- Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
- Track record of leading mixed commercial teams spanning sales, account management, and operations
- CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
- Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
- Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations
Desired:
- PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
- Embedded payments or integrated card processing exposure
- Working knowledge of Lightspeed, Toast, or equivalent competitive platforms
What We're Looking For:
- Equally comfortable in a customer conversation and presenting to senior leadership
- High ownership, data-led, and able to drive a commercial agenda without waiting for direction
- Effective in a fast-moving, acquisition-driven business where priorities shift
Benefits:
- Competitive salary + bonus
- 25 days holiday + your birthday off
- Private medical insurance (Bupa) & health cash plan
- Life assurance & income protection
- Enhanced parental leave & family wellbeing support
- Perkbox discounts & perks
- Generous pension contributions
- Hybrid working model
If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to [email protected]
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