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Customer Experience Manager

Lenskart.comIndia, GambiaPosted 6d ago
Jobs by Adzuna
Senior Manager – Customer Excellence Strategy Location: Gurgaon Role Summary Owns the customer excellence strategy for Lenskart's 2,700 store network — bringing together customer analytics, process excellence,and customer journey design to systematically close experience gaps. Builds a data-led, single view of store health by consolidating audit, journey, and SOP signals, and turns findings into structured, trackable improvement programs. Key Responsibilities • Customer Analytics: Build and own…

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