Praktikant - After-Sales (f/m/x)

caronsaleBerlin, GermanyPosted 3d agoonsite

<p>Du willst kein Praktikum, in dem du Präsentationen für andere baust. Du willst After-Sales-Prozesse bei einem der am schnellsten wachsenden B2B-Plattformen Europas aktiv mitgestalten — von der Zahlungsabwicklung bis zum Kundensupport, mit KI-Tools als Standard, nicht als Experiment. Wenn du strategisch denkst, datenbasiert arbeitest und echte Verantwortung willst, ist das deine Rolle.</p> <p> </p> <p><strong>Standort:</strong> Berlin Schöneberg – Du arbeitest vor Ort in unserem Büro, hybrid mit 3 Tagen Office und 2 Tagen Homeoffice.</p> <p> </p> <h3>Über uns</h3> <p>CarOnSale ist das KI-gestützte System für den B2B-Gebrauchtwagenhandel in Europa. Über 40.000 Käufer aus mehr als 20 Ländern handeln auf unserer Plattform – und 85 % des Inventars ist exklusiv bei uns. Wir verbinden Software, Pricing-Intelligenz, Logistik und Finanzierung in einer Schicht – als Betriebssystem für eine ganze Branche.</p> <p><strong><em>One Platform. One Profit Engine.</em></strong></p> <p> </p> <h3><strong>Deine Aufgaben:</strong></h3> <ul data-list-tree="true" data-indent="0" data-border="0"> <li>Du treibst die Weiterentwicklung unserer After-Sales-Prozesse konzeptionell voran – von der Zahlungsabwicklung über den Dokumentenversand bis zur Reklamationsbearbeitung und dem Kundensupport.</li> <li>Du gestaltest unseren Customer Care Bereich neu: durch KI-Tools und Automatisierungslösungen machst du Prozesse effizienter, skalierbarer und kundenorientierter.</li> <li>Du analysierst bestehende Abläufe datenbasiert, leitest Verbesserungsmaßnahmen ab und entwickelst Tools zur operativen Steuerung.</li> <li>Du erstellst Präsentationen und Reportings zur Kommunikation von Performance-Kennzahlen an das Management.</li> <li>Du arbeitest eng mit angrenzenden Bereichen zusammen und begleitest Projekte zur Prozessoptimierung.</li> </ul> <p> </p> <h3>Was du mitbringst</h3> <ul> <li>Studium der BWL, VWL, Wirtschaftswissenschaften oder eines verwandten Bereichs — oder bereits abgeschlossen</li> <li>Erste Berufserfahrung (auch durch Praktika) in Consulting, Business Development, VC oder Investment Banking von Vorteil</li> <li>Strategisches und analytisches Denken kombiniert mit einer praktischen Herangehensweise</li> <li>Sicherer Umgang mit Excel und PowerPoint; proaktive, eigenständige Arbeitsweise</li> <li>Sehr gute Deutsch- und Englischkenntnisse (mind. C1)</li> </ul> <p> </p> <h3>Was dich bei uns erwartet</h3> <ul> <li>Strukturiertes Onboarding mit Buddy-Programm</li> <li>Regelmäßige Feedbackzyklen</li> <li>FitX-Mitgliedschaft oder Urban Sports Club-Zuschuss</li> <li>Frisches Obst und Getränke im Büro</li> <li>Freie Tech-Wahl: Windows oder Apple</li> </ul> <p> </p> <p><strong>Bewirb dich jetzt – dein Lebenslauf reicht.</strong></p>

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