Customer Experience (CX) Consultant - Contract role
Role: Customer Experience (CX) Consultant - Contract role
Consulting Seniority: Consultant - Senior Manager
Day rate: £400-£500 inside IR35
Project duration: 3 months with likely extension
Location: Hybrid in London
We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.
We’ve a preference for you to apply directly via the Project Blackbook website as the consultancy will eventually view your profile in our platform. If you are already in the community, feel free to quickly apply here or reach out to your Blackbook contact, but no need to re-apply directly.
Tasks
- Lead a CX workstream, likely focused on audience strategy
- Facilitate workshops and shape solutions across complex business challenges
- Build and drive programme plans supporting Adobe implementation and personalisation
Requirements
- An independent consultant
- Strong CX strategy experience; Total experience (TX) experience also relevant
- Confident facilitator with strong stakeholder management skills
- Proven experience leading consulting workstreams and programme planning
Find Jobs in United Kingdom on Arbeitnow
Skills
- Business Consulting
Similar roles
test
SWIGGY·Calgary, Canada
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
- On-site
- Full-time
- Express Entry — PR day one, no employer
Specialist - Customer Success (EX - ASEAN)
Freshworks·Bengaluru, India
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention. * Experience: 3-6 years Experience in SaaS Customer Success (preferred) * Impact You Will Create: * Act…
- On-site
- Full-time
Account Director
diligentcorporation·London, Canada
<p><strong>Position Overview: </strong> <br><br>This is a market-defining role for a senior sales leader who thrives on strategic, high-impact selling and enjoys building a business from the ground up.</p> <p>As an Account Director, you will act as the CEO of your own portfolio, driving revenue growth across enterprise accounts ($1B+), managing the full account lifecycle, and leveraging internal teams to deliver exceptional…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Senior HR Business Partner
diligentcorporation·London, Canada
<p><strong>Position Overview: </strong></p> <div>We are excited to introduce a newly created Senior HR Business Partner role, partnering directly with the Senior Leadership Team (SLT) to drive organizational effectiveness, leadership capability, and strategic workforce planning across the business. Central to the role is holding senior leaders accountable for their own growth as leaders: coaching them with the same rigor they are expected to…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Marketing General Application
Synthesia·London, Canada
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Senior Customer Success Engineer
Rubrik Job Board·Tokyo, Japan
Senior Customer Success Engineer Location: Tokyo, Japan Role Overview As a Senior Customer Success Engineer focused on technical support, you will provide enterprise-level post-deployment support to Rubrik customers across Japan. You will troubleshoot complex data protection and cyber-resilience issues, drive rapid resolution of support cases, and ensure our customers can rely on Rubrik Security Cloud to protect and recover their…
- Full-time
Project Engineer (Data Center Construction)
Valard Construction·Port Hawkesbury, Canada
Our Data Center group is growing, and we are currently looking to add a Project Engineer to the team, based in Port Hawkesbury, NS. Reporting to the Director, Data Centers, this position will support the construction of a new Data Center and serve as the primary technical point of contact for clients as needed. Based on site, this position will…
- Full-time
- Express Entry — PR day one, no employer
Senior Technical Customer Success Manager
Triskele Labs·Melbourne, Australia
Triskele Labs is one of Australia's leading sovereign cyber security firms, delivering Managed Detection & Response (MDR), Digital Forensics & Incident Response (DFIR), Offensive Security, and Governance, Risk & Compliance (GRC) services to regulated enterprises, government, and the higher education sector. Built over more than a decade, founder-led and independently owned, we partner with clients operating under some of Australia's…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
