Role: Client Success Director/Pod Lead

Function: Client Services | Account Management | Growth Strategy

Responsibility: Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy

Reports to: Director of Growth

Location: Hybrid/flexible - London Head Office and working-from-home options

Compensation: £70,000 – £85,000, plus performance bonus

Soar is a growth agency for ambitious DTC brands. We hold ourselves to one bar: create gold-standard outcomes to make more money for the clients we work with. We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship.

We are in the middle of a structural transformation of how we deliver. Pods replace project teams and account leadership becomes a commercial discipline. We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod.

You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update.

This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team.

What you'll own

The commercial performance of your pod — MRR target, retention, multi-service adoption
The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
Translating paid social/paid media performance into a clear growth narrative clients trust
Spotting expansion and growth opportunities before the client does, and turning them into a plan
The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
Coaching and quality-checking the account team's output against the agency playbook

What you'll bring

Required:

A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
P&L ownership — you've had a commercial number you were measured on
You've held a difficult commercial conversation and the relationship survived it
Comfortable in front of client leadership as the senior agency voice

Nice to have:

Experience with performance-linked or outcome-based pricing models
Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them

Why Join

25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
Private health insurance (Vitality) and 50% off gym memberships
Life insurance including unlimited 24/7 GP access
Cash plan claim back dental, eye care, physiotherapy and counselling costs
Company pension
Hybrid working, plus the option to work abroad for up to 30 days at a time
Professional development support
Regular team socials and a peer-to-peer kudos/rewards system

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