Behavioral Health Integration Specialist

The Behavioral Health Integration Specialist provides non-clinical administrative and documentation support for CareLock LLC’s Behavioral Health Integration (BHI) program. This is a non-clinical, administrative position with no direct patient contact. The primary focus of this role is reviewing patient charts, completing and maintaining BHI documentation, tracking required information, supporting care-plan documentation, and ensuring all records are complete, accurate, and compliant with established CareLock workflows, AZDHS regulations, and HIPAA standards.

·         Review patient charts for BHI documentation requirements.

·         Complete and maintain accurate BHI documentation within the EHR.

·         Review existing clinical documentation and ensure applicable information is accurately reflected in BHI records.

·         Maintain and update BHI care-management documentation and care plans based on information contained within the medical record.

·         Review documentation related to behavioral health screenings, including PHQ-9 and GAD-7, when applicable.

·         Track required BHI documentation and identify incomplete or outstanding charting.

·         Review charts for missing information and route documentation needs to the appropriate clinical team member.

·         Document applicable administrative and care-coordination activities.

·         Maintain accurate documentation of applicable BHI time and activities when required.

·         Ensure charts and documentation are completed within established CareLock timeframes.

·         Support providers and clinical staff by maintaining organized and accurate BHI records.

·         Follow established BHI workflows and documentation standards.

·         Maintain productivity and accuracy expectations while managing a high volume of patient charts.

·         Maintain strict compliance with HIPAA, patient confidentiality requirements, and CareLock policies and procedures.

·         Other duties and responsibilities as assigned.

·         Must be at least twenty-one (21) years of age

·         High school diploma or equivalent

·         Previous experience in medical documentation, behavioral health administration, care management, medical records, medical assisting, healthcare administration, or related healthcare role.

·         Experience working within an EHR/EMR specifically EClinical Works.

·         Strong written communication, grammar, spelling, and documentation skills.

·         Excellent attention to detail and organizational skills.

·         Ability to accurately review and interpret information contained within medical records.

·         Strong computer and data-entry skills.

·         Ability to work independently and manage a high volume of documentation.

·         Understanding of HIPAA and patient confidentiality requirements.

·         Core understanding of basic medical terminology and clinic-based office procedures.

·         Proficiency utilizing basic computer systems and applications, including Microsoft Office Suite.

·         Excellent customer service skills with the ability to communicate clearly and effectively.

·         Proven ability to multi-task, prioritize a shifting workload, and strictly interpret and uphold clinic policies and procedures.

·         Level 1 Arizona Fingerprint Clearance Card (or willingness to obtain).

·         Previous experience with Behavioral Health Integration (BHI) documentation.

·         Experience with eClinicalWorks (eCW).

·         Experience with PHQ-9, GAD-7, behavioral health documentation, and care plans.

·         Experience with Medicare and/or Medicaid documentation requirements.

·         Experience in a primary care or behavioral health setting.