Business Insights & Operations Analyst

About WPT Global

Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise.

The Role

As our Business Insights & Operations Analyst, you will support teams across WPT Global with a broad range of analytical and operational requests.

This is a hybrid analytics and operational support role, suited to someone who is comfortable working across different business areas, handling ad hoc requests, organising data, and helping stakeholders turn information into practical insights.

The ideal candidate does not need to be a specialist in one particular analytical discipline. We are looking for someone who is adaptable, commercially curious, and comfortable supporting a wide range of teams and business questions.

A large part of the role will involve taking requests such as “Can you pull together some data on this?”, “Did this promotion work?”, “Why has this metric changed?”, or “Can you summarise what happened?” and turning them into clear, reliable, and useful outputs.

The role would suit someone who enjoys variety and is comfortable working across both analytics and operational support, while leveraging modern tools, including AI, to work effectively.

• Strong analytical and problem-solving skills, with confidence working with and manipulating data.
• Working knowledge of SQL, alongside good Excel or spreadsheet skills.
• Ability to turn business questions into analysis and communicate findings clearly to technical and non-technical stakeholders.
• Strong attention to detail, commercial curiosity, and the ability to sense-check data and results.
• Willingness to learn new tools and technologies, including using AI tools for analysis, research, reporting, and productivity.
• Adaptable and comfortable supporting a wide range of teams and business questions.
• Comfortable working across both analytics and operational support.

Responsibilities

• Support teams across the business with ad hoc analytical and data requests, pulling, manipulating, and organising data to answer business questions.
• Support Product, Acquisition, Promotions, and Customer Support teams with analysis of player behaviour, product performance, campaigns, promotions, and operational activity.
• Help evaluate the ROI and overall impact of campaigns, promotions, initiatives, and product changes.
• Investigate trends and produce clear summaries, reports, and lightweight dashboards that turn data into practical insights.
• Translate stakeholder questions into appropriate analysis and use AI-assisted tools to improve productivity and accelerate analytical work.

Preferred Qualifications

• Previous experience in an analyst, business analyst, operations analyst, or similar role.
• Familiarity with poker, online gaming terminology, and player behaviour.
• Experience working with BI and visualisation tools such as Metabase, Tableau, or similar.

📈 Quarterly Performance Reviews: Regular check-ins with clear growth opportunities

🚀 High-Impact Role: Support teams across the business and help turn data into meaningful decisions

🏡 Fully Remote Role: Work from where you thrive

🎟 Conference & Event Attendance: Get front-row seats to industry-leading events

🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones

💻 Tech Setup Budget: Kickstart your home office with the right gear on us

⏰ Monthly L&D Hours: We invest in your growth and skills upgrade

❤️ Empathetic Culture: We believe in doing the best work with care and understanding

🌐 Full-Time Global Employment: Be part of a diverse, international team redefining online poker