Business Manager

Counter Manager, Stansted Airport

Full Time, Permanent Contract

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the Role

You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Counter Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections operations. Not only do you dare to dream it – you dare to do it across the border!

As an Counter Manager, you will

• Weekly and Monthly productivity reporting to the Retail Manager       
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• Leading a #1 team through daily briefs, performance 121 meetings and general line management    
• Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
• Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
• Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Retail Manager on stock lines
• People planning; ongoing talent management and succession planning of the team.
• Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
• Identify the training needs of the team in collaboration with the Training Manager and provide feedback about advancement in opportunity areas
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
• Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
• Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Adhere to health and safety guidance in the workplace
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
• You are required to be flexible to work on a shift basis, including both early shifts and late shifts.
• You will be required to give a five-year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty

#CT1