Product Design Manager, Growth - Consumer

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.

We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.

About the Role

We’re looking for a Product Design Manager to lead a team focused on consumer growth. You’ll manage and develop a team of eight or more product designers working across the customer journey—from discovery and onboarding through activation, engagement, retention, and expansion.

This is a design leadership role centered on building an exceptional team, setting direction, and maintaining an extraordinarily high bar for craft. You’ll create the conditions for designers to do their best work, helping them navigate ambiguity, make thoughtful product decisions, and ship cohesive experiences at scale.

You’ll partner closely with leaders across product, engineering, data science, research, content design, and go-to-market functions. You’ll combine deep design judgment with strong business acumen, ensuring the team’s work advances user needs, product quality, and sustainable business outcomes.

This role is based in our San Francisco HQ. We offer relocation assistance to new employees.

In this role, you will:

• Lead and grow a high performing team of product designers, giving them the clarity, feedback, and support they need to do their best work.

• Keep the craft bar high, helping the team turn complex problems into experiences that feel simple, intuitive, and cohesive from end to end.

• Set a clear design vision for how people discover, adopt, and continue getting value from our products.

• Decide where the team should focus, match people to the right opportunities, and make thoughtful tradeoffs along the way.

• Work closely with product, engineering, data science, research, and business leaders to shape both the long-term direction and what we build next.

• Bring together research, data, experimentation, and design judgment to create meaningful value for users and the business.

• Connect the dots across teams, journeys, and surfaces so the overall experience feels intentional—not like a collection of separate features.

• Help shape what responsible, AI-native consumer growth looks and feels like at a global scale.

You might thrive in this role if you:

• Have experience leading and growing a sizeable product design team and know how to hire thoughtfully and help people develop.

• Have a strong eye for craft and know how to raise the quality of the work through clear direction, thoughtful critique, coaching, and good decisions.

• Have led design for consumer products at scale, especially across complex journeys or a portfolio of connected work.

• Understand how design choices shape adoption, retention, revenue, and long-term product health, and use data, research, experimentation, and judgment to guide those choices.

• Know how to find the problems that matter most and turn a fast-moving, ambiguous space into a clear vision and set of priorities.

• Can move comfortably between big-picture strategy, portfolio planning, and the details of the work.

• Communicate clearly, build strong cross-functional relationships, and bring teams and senior leaders along with you.

• Are excited to rethink familiar growth patterns and create experiences that feel truly native to AI.

• Care deeply about building products that are useful, trustworthy, and worthy of people’s time.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.