Lead - Business Analyst (Salesforce)
Role Overview
We are seeking a Salesforce Certified Sales Cloud Consultant with SaaS industry experience to
design, implement, and optimize Salesforce Sales Cloud solutions. The consultant will partner with
business stakeholders to translate requirements into scalable solutions, enhance sales productivity,
and ensure Salesforce best practices are applied across the organisation.
Key Responsibilities
● Solution Design & Implementation
○ Collaborate with internal teams to gather business requirements and design Sales
Cloud solutions.
○ Configure and customize Salesforce Sales Cloud features (Leads, Accounts,
Contacts, Opportunities, Forecasting, Territories, Products, Price Books, Quotes).
○ Implement sales automation processes including lead routing/assignment, workflow
automation, approval processes, and validation rules.
● Business Process Optimization
○ Analyze existing sales processes and recommend improvements leveraging
Salesforce functionality.
○ Develop scalable solutions to improve pipeline visibility, forecasting accuracy, and
sales productivity.
● Data Management & Reporting
○ Ensure data integrity during migration and integrations with external systems.
○ Create dashboards, reports, and analytics to support sales performance
management.
● Stakeholder Engagement
○ Act as the Salesforce subject matter expert (SME) for Sales Cloud.
○ Train business users on new features and solutions.
○ Provide post-implementation support and enhancements.
● Strong knowledge of Salesforce core architecture, declarative configuration, and Sales Cloud
capabilities.
● Salesforce Certified Sales Cloud Consultant credential (active)
● Must have a good Technical knowledge on Apex codes and Salesforce flow
● Prior Experience in handling large scale & Complex SFDC Migrations.
● 6-10+ years of Salesforce administration or consulting experience, with at least 1–2 years
supporting SaaS or subscription-based businesses.
● Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).
● Hands-on experience with CPQ and/or Revenue Cloud.
● Hands-on experience with data migration, integrations, and third-party applications.
● Strong problem-solving, communication, and presentation skills.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Similar roles
TMT Strategy Consultant — Global Projects, Hybrid
Altman Solon·Singapore, Singapore
Altman Solon in Singapore seeks a driven consultant to join our global technology, media and telecom practice. You will work on small, dynamic teams delivering strategic advice to corporate and investor clients over several weeks, with ownership of a key project workstream. You will develop analytical insights, build market models and craft presentations for client teams. The role emphasizes collaboration,…
- Full-time
- SGD 1k–SGD 2k / yr
- Employment Pass — tied to employer
QA-Junior Officer
Envalior·India
Join Envalior - Imagine The Future! Are you passionate about Maintenance Engineer and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented QA - Junior Officer to join our India Commercial team. At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an…
- Full-time
E-Commerce & Operations Manager (m/w/x)- Hybrid - Vollzeit
Elegance-Hair GmbH·Regensburg, Germany
Werde die Person, auf die sich das gesamte Team bei Tech-Themen verlässt Hybrid • Vollzeit Du bist jemand, der technische Systeme nicht nur versteht, sondern aktiv verbessert? Du denkst in Lösungen, arbeitest strukturiert und fühlst dich an der Schnittstelle zwischen E-Commerce, Tech und Business zu Hause? Dann ist diese Rolle genau für dich. Bei Elegance-Hair suchen wir keinen klassischen Entwickler,…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Manager, Senior Support Engineering
Openai·Dublin, Ireland
About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible…
- Full-time
- Critical Skills — 9mo tied, then free; Stamp 4 @21mo
AI Consultant
First Focus·Brisbane, Australia
REMEMBER WHEN EVERYONE SUDDENLY BECAME AN AI EXPERT? A few years ago it was sourdough ... Then everyone was an epidemiologist ... Then an economist ... Then a property guru. Now everyone's got ChatGPT open in another tab and confidently declaring, "AI will solve everything." Spoiler alert: it won't. At least not without someone who knows the difference between "that's…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
AI Consultant
First Focus·Adelaide, Australia
REMEMBER WHEN EVERYONE SUDDENLY BECAME AN AI EXPERT? A few years ago it was sourdough ... Then everyone was an epidemiologist ... Then an economist ... Then a property guru. Now everyone's got ChatGPT open in another tab and confidently declaring, "AI will solve everything." Spoiler alert: it won't. At least not without someone who knows the difference between "that's…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Head of Finance
Junior AI·London, Canada
ABOUT JUNIOR We’re building cutting-edge LLM-powered workflow tools to supercharge investment research for private market investors. Our clients include most of the global top 10 private equity and consulting firms - Junior already powers hundreds of billions of dollars invested annually. We’re a profitable, bootstrapped company with a growing team of 50+ based in London, NYC and Sydney. We 10x’d…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Operations Coordinator
Solplanet·Sydney, Australia
Our belief: * At SOLPLANET, we are driven by a simple idea: solar for everybody * We strive to create the best possible experience for distributors, installers and end users * That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are: * Private equity-backed AISWEI is a leading provider of…
- Part-time
- Skilled Independent 189 — PR, no sponsor
