Technical Customer Success Manager
We are looking for a strategic and customer-focused Technical Customer Success Manager who combines strong relationship-building skills with a consultative, solutions-driven mindset. In this role, you will act as a trusted partner to our customers, guiding them through implementation, adoption, and long-term growth on our platform, with a particular focus on our Enterprise accounts.
This is a full-time role based in London. We ask that you join us in the office 3 times per week, as we value in-person collaboration and see real benefit in the connections and teamwork it creates.
Some of the things you'll work on:
- Serving as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
- Leading the scoping and delivery of client-specific requirements, demoing tailored solutions, and providing hands-on training or technical implementation to ensure successful platform adoption.
- Taking a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
- Gauging customers' levels of engagement with the company and feeding back to other teams on product and service improvements.
- Acting as our role model in championing a shift towards customer success and growth, particularly for our Enterprise accounts.
- Partnering with customers on both short- and long-term initiatives, and supporting our Account Management team in identifying and executing upsell opportunities.
- Guiding customer escalations, both within our team and with external partners.
We're excited if you have:
- Relevant work experience, preferably in a SaaS company in a similar role (professional services, implementation, customer success, etc.) or in a media agency.
- Experience working with Enterprise accounts.
- A good understanding of digital marketing.
- Experience in a scale-up environment, where we move quickly and wear many hats.
- Strong IT affinity, along with an analytical and problem-solving mindset.
- A client-oriented personality, team spirit, and an empathetic, positive attitude with a genuine desire to help our customers reach their goals.
- Excellent organisational and communication skills, with strong time-management abilities.
Why you'll love it here:
- Flexible working hours and home office (2x per week)
- Internal shares programme (EDPP)
- Regular team events
- Modern and stylish office in the heart of London
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
- Pension scheme
- 25 days annual leave (excluding UK public holidays)
- Private health insurance
- Cycle to Work scheme
Are you ready to apply?
The salary for this position ranges from £65,000 to £75,000 per year, based on experience and qualifications.
Apply now if you are ready to revolutionise the way businesses work with marketing data.
We look forward to meeting you!
Similar roles
Assistant Business Manager - Edinburgh, Harvey Nichols - 40 hours
Trinny London·Edinburgh, United Kingdom
Role - Assistant Manager Location - Harvey Nichols, Edinburgh Hours - Full Time, 40 hours Salary - From £27,982.50 Are you ready to rethink your routine? We’re looking for an Assistant Buiness Manager to join our sparkling Edinburgh team. As an Assistant Manager and brand representative, you will play a pivotal role in driving the success of your counter and…
- Part-time
Bilingual Program Administration / Customer Service Representative
CMG Marketing·Toronto, Canada
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while…
- Full-time
- Express Entry — PR day one, no employer
National Account Executive, Ecommerce
AG Barr·United Kingdom
Job Title: National Account Executive - Ecommerce Location: Field Based Contract and working pattern: 37.5 hours per week Are you ready to Be Your Best Barr None? Lets Grow!!! We are all about Being Your Best Barr None and having a career with real Moments that Matter! Employing around 850 people across the UK, we are proud to be a…
- Remote
- Full-time
Design Engineer - Coatings and Materials
MacTaggart Scott·Loanhead, United Kingdom
JOIN OUR ENGINEERING TEAM: DESIGN ENGINEER We’re looking for a Design Engineer to join MacTaggart Scott where you’ll play a key role in designing equipment and shaping materials and coatings strategies for demanding, real-world applications. You’ll work with a high level of autonomy, contributing across the full design lifecycle from concept and bids through manufacture, test and in-service support. Do…
- Full-time
Senior Customer Success Manager, Rokt Ads
Rokt·Sydney, Australia
We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped. The Rokt Brain leverages advanced machine learning to…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Senior Infrastructure Engineer
Hack The Box·United Kingdom
Ready to embark on the quest of joining Hack The Box? Welcome! Super excited you dropped by 🥳 At the end of this journey, you'll become a proud member of Hack The Box, with the ultimate mission to raise cyber resilience, so that every organization can stay ahead of tomorrow’s threats.🚀🔒💻 ✨The core mission of the Senior Infrastructure engineer: As…
- Remote
- Full-time
Customer Service Representative (Work from Home)
AlgaeCal·Canada
Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Customer Service Representative (Work from Home)
AlgaeCal·Calgary, Canada
Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt…
- Remote
- Full-time
- Express Entry — PR day one, no employer
