Desktop Support Officer - Site Lead (Education)
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Deer Park.
What you'll do:
- Ensure the smooth day-to-day operations of customer environments.
- Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
- Take ownership of day-to-day technology issues and liaise with external third-party organisations.
- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
- Ensure adherence to company policies, procedures, and security protocols in all support activities.
- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
- Identify and implement process improvements to streamline operations.
- Collaborate with other departments to deliver the highest quality solutions.
What you'll bring:
- A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
- A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
- Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
- Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
- A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
- Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
- Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Similar roles
Software Engineer, Platform Security
LEAP Legal Software·Sydney, Australia
About LEAP Dev LEAP Dev is the “Software House” powering LEAP Legal Software, the leading provider of Legal Practice Management Solutions in the world. We’re part of ATI Global – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Product Marketing Lead
TRA·Collingwood, Australia
We're on the hunt for an experienced Product Marketing Manager for our world-class TRA Tracking offering. You’ll move confidently between insight, strategy and execution, own and evolve product positioning and messaging, lead go-to-market activity, build enablement and education, and bring the voice of the customer and market into product decisions. Product Marketing is a newly established discipline at TRA, so…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Product Marketing Lead
TRA·Surry Hills, Australia
We're on the hunt for an experienced Product Marketing Manager for our world-class TRA Tracking offering. You’ll move confidently between insight, strategy and execution, own and evolve product positioning and messaging, lead go-to-market activity, build enablement and education, and bring the voice of the customer and market into product decisions. Product Marketing is a newly established discipline at TRA, so…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Customer Service Consultant | Internal Sales/Admin
Rentokil Initial·Port Melbourne, Australia
Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities? Do you thrive in a dynamic, phone-based environment where your negotiation skills directly impact business growth? At Rentokil Initial we are seeking an extraordinary individual to join our team as a Customer Service Consultant on a Permanent Full time basis. This role…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Teachers wanted as DI Facilitators - Inner Eastern DE area
AHA·Box Hill, Australia
About us AHA is Australia's largest specialist health and human services consultancy. Now in our 35th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance. AHA’s story is all about its people. We pride ourselves on our supportive and inclusive…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Allied health professionals wanted as DI Facilitators - Inner Eastern DE
AHA·Box Hill, Australia
About us AHA is Australia's largest specialist health and human services consultancy. Now in our 35th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance. AHA’s story is all about its people. We pride ourselves on our supportive and inclusive…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
Rehabilitation Consultant - OT, EP, Physio
Altius Group·Subiaco, Australia
GET TO KNOW ALTIUS Altius was founded in 2001 with a simple aspiration; to drive new heights of workplace health and wellbeing. Since then, we've built a track record of expertise and positive impact in four critical service areas - PeopleSense Psychology & Wellbeing, Rehabilitation Services, Executive Health Solutions, and Workplace Health & Safety - that span the workplace wellbeing…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Full Time Retail Team Member
frank green·Chadstone, Australia
About frank green frank green isn’t a person, it’s a philosophy. We’re frank about living green. Our purpose is to stop single-use plastics. So we create beautifully designed, functional and innovative products that fit seamlessly into your life – products you love to use and reuse, over and over again. Because we want to give people around the world the…
- Full-time
- Skilled Independent 189 — PR, no sponsor
