Ecommerce Manager
White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
A newly created role has become available for an experienced Ecommerce Manager to join the White Fox family based at our stunning office in Rosebery.
You will be managing the day to day trading activity on the White Fox sites globally while leading a team of Website Merchandiser’s. Reporting to our Director's, this role is responsible for the trading activity on each White Fox website which includes Australia and USA with further international and device expansions planned.
Think this could be you? Apply below!
Key Responsibilities
- Own daily trading performance across all White Fox Shopify sites, with a clear read on traffic, conversion, AOV, Bounce rates, trends and patterns
- Lead and develop the eCommerce team, setting clear processes and standards for how work gets done
- Identify and eliminate operational inefficiencies. Building scalable, documented workflows
- Drive site merchandising, category management, onsite search and content execution within brand guidelines
- Be an expert in Shopify's tooling, and when to leverage 3rd parties and integrated apps
- Partner with Buying, Merchandising and Marketing to align the trading plan with product and campaign priorities
- Monitor and be accountable for site health, troubleshoot issues fast and ensure all stock is displayed correctly at all times
- Build and execute a CRO and UX testing roadmap. Running A/B tests, analysing results and presenting findings
- Conduct regular competitor reviews to stay ahead of the market
- Contribute to the CRM roadmap to improve customer lifetime value
- Hands-on Shopify expertise. You know the platform deeply and have used it to drive real sales growth
- A process-first mindset. You look at how things are done and immediately see how to make them better
- Experience managing and mentoring an eCommerce team
- Strong analytical skills with the ability to turn data into clear decisions
- Solid understanding of onsite Merchandising, Search, CRO and UX principles
- Experience with merchandising tools and customer data platforms
- Highly organised, self-directed and comfortable working at pace in a fast-growing brand
- Stunning brand new office based in Rosebery with onsite parking
- Onsite gym + regular onsite Pilates
- Ongoing training and development opportunities
- Fun and collaborative team culture
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