Accommodation Manager

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

The purpose of this role is to ensure the delivery of high-quality, person-centred support to NDIS participants and ensure that the services being rendered by Incluso Services team members meets our quality and care standards. This role involves leading a team of Disability Support Workers, coordinating the service delivery, rostering your team, maintaining required compliance and fostering a positive and inclusive environment that promotes participant independence and community participation for the participant/s that reside in the assigned SIL home. 

What You'll Do

• Oversee the rostering and delivery of support services across the assigned SIL home.
• Ensure all participant supports are person-centred, goal-oriented and aligned with their NDIS plans and individual needs.
• Manage forward rostering and respond to unexpected changes in staffing and shifts to ensure no support is missed.
• Monitor participant progress, wellbeing and changing support requirements.
• Regularly review case notes to ensure accurate record keeping, quality and compliance.
• Maintain high standards of health, safety, care and cleanliness within the home.
• Attend case meetings and provide regular updates to guardians, support coordinators, families and external stakeholders.
• Recruit, train, supervise and support a multidisciplinary team of support workers.
• Manage team performance, staffing levels, rosters and professional development requirements.
• Foster a positive, inclusive, collaborative and learning-focused team culture.
• Support communication between participants, families, staff and external stakeholders.
• Build and maintain positive relationships with participants and their support networks.
• Ensure all services comply with NDIS guidelines, organisational policies and quality and safeguarding requirements.
• Monitor risk management, incident reporting, feedback and complaints, workforce capability and other compliance requirements.
• Conduct regular checks of the SIL home to maintain high standards of care, health, safety and presentation.
• Monitor medication administration records and ensure compliance with relevant policies.
• Record and monitor restrictive practices, including interim arrangements.
• Maintain accurate participant health profiles, hospital records and chronic condition documentation.
• Ensure participant documentation is complete and up to date in Visual Care.
• Prepare reports on team performance, service delivery and participant outcomes.
• Support audits, inspections and NDIS Quality and Safeguards Commission assessments as required.
• Provide occasional support with urgent enquiries outside normal business hours.

What You'll Bring

• Certificate IV in Disability, Community Services or a related field.
• Strong understanding of disability support services, NDIS plans and person-centred care.
• Experience coordinating support services and staff rostering.
• Previous experience leading, supervising or supporting a team.
• Strong understanding of NDIS compliance, quality and safeguarding requirements.
• Experience using NDIS or healthcare-specific CRM or case management systems.
• Excellent communication and interpersonal skills.
• Strong ability to build positive relationships with participants, families, staff and external stakeholders.
• Excellent organisational skills, with strong attention to detail and accurate record-keeping capability.
• Ability to manage competing priorities and respond confidently to changing circumstances.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Excellent communication and presentation skills, with the ability to explain complex information clearly.
• A friendly, positive and can-do attitude.
• Genuine commitment to person-centred support and positive participant outcomes.
• Ability to work collaboratively as part of a fast-paced team environment.
• Diploma or higher qualification in a relevant discipline is desirable.

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We offer flexible work arrangements, and hybrid working models.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.