
Senior Project Manager-Customer Success
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
Senior Enterprise Project Manager
About Netradyne
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
OVERVIEW
The Senior Enterprise Project Manager is responsible for leading strategic and enterprise customer implementations, ensuring successful deployment, onboarding, and adoption of Netradyne's solutions. This role serves as the central point of coordination across customers and internal stakeholders, including Solutions Engineering, Customer Success, Field Engineering, Operations, Supply Chain, and Executive Leadership.
The Senior Enterprise Project Manager will oversee complex deployment programs involving large-scale hardware installations, onboarding initiatives, and training programs while driving operational excellence throughout the implementation lifecycle. This individual will be responsible for managing project scope, timelines, risks, communication plans, deployment metrics, and customer expectations to ensure successful outcomes and a best-in-class customer experience.
The ideal candidate thrives in a fast-paced, high-growth environment, possesses strong project management expertise, demonstrates exceptional organizational and communication skills, and has a proven track record of successfully delivering large-scale enterprise implementations.
ESSENTIAL FUNCTIONS
- Lead strategic and enterprise customer implementation projects from kickoff through successful completion.
- Partner closely with Solutions Engineering, Customer Success, Field Engineering, Executive Sponsors, Operations, and customer stakeholders throughout the deployment lifecycle.
- Develop and maintain detailed project plans, timelines, milestones, and deployment schedules.
- Manage installation and onboarding activities to ensure projects are delivered on time and within scope.
- Track, escalate, and resolve project risks, issues, and dependencies.
- Facilitate change management processes and manage scope adjustments as business needs evolve.
- Create and execute communication plans, stakeholder updates, training materials, and customer-facing project documentation.
- Drive cross-functional collaboration to solve business and operational challenges during enterprise deployments.
- Promote project management best practices and standardized implementation methodologies.
- Analyze project performance data and provide insights that support operational improvements.
- Map current-state and future-state customer workflows and business processes.
- Serve as an escalation point for shipment, installation, deployment, and onboarding-related issues.
- Oversee product installations in customer vehicles, including shipment coordination, technician scheduling, deployment tracking, and issue resolution.
- Develop installation plans that align customer expectations with internal delivery milestones.
- Lead project meetings, coordinate resources, communicate status updates, and ensure successful project execution.
- Maintain organized project documentation, templates, deployment records, and implementation assets.
- Partner with leadership and operational teams to improve implementation processes, scalability, and customer outcomes.
- Monitor deployment costs and promote cost-effective execution while maintaining customer satisfaction and project quality standards.
KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured through a combination of customer, operational, and project delivery metrics, including:
- Enterprise customer implementation success and completion rates.
- On-time delivery of customer onboarding and deployment milestones.
- Planned versus actual installation timeline performance.
- Installation backlog management and reduction.
- Order fulfillment readiness and deployment execution metrics.
- Project delivery within established timelines and budgets.
- Customer satisfaction and implementation experience.
- Escalation management effectiveness and issue resolution.
- Deployment forecast accuracy and milestone adherence.
- Operational efficiency and continuous process improvement initiatives.
- Cost awareness and execution efficiency across implementation programs.
- Development and maintenance of scalable implementation processes and best practices.
- Creation of referenceable enterprise customer deployments and successful onboarding outcomes.
QUALIFICATIONS
- Minimum 4+ years of project management experience leading complex customer-facing implementation projects.
- Highly organized, self-motivated professional who excels in managing multiple stakeholders, priorities, and initiatives simultaneously.
- PMP Certification preferred but not required.
- Proven ability to manage multiple projects in a fast-paced, high-growth environment.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent verbal and written communication skills with the ability to communicate effectively across all organizational levels.
- Demonstrated ability to influence stakeholders and drive alignment across cross-functional teams.
- Experience with project management platforms such as Smartsheet, Asana, Monday.com, or similar tools.
- Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.
- Familiarity with CRM systems; Salesforce and Gainsight experience is a plus.
- Proven track record of delivering results that improve customer experience and operational performance.
- Experience supporting B2B hardware and SaaS solutions preferred.
- Familiarity with commercial vehicle telematics systems is a plus.
- Knowledge of commercial vehicle protocols such as OBDII, J1939, and related technologies is a plus.
- Strong attention to detail and commitment to operational excellence.
EDUCATION
- Bachelor's Degree required.
TRAVEL REQUIREMENTS
- Ability to travel up to 30% throughout the United States.
- Travel will include customer site visits, implementation support activities, deployment oversight, executive business reviews, and relationship-building with strategic enterprise accounts.
COMPENSATION PACKAGE
- Base Salary: $125,000 - $150,000 USD
- Eligible for annual performance bonus
- Company equity
BENEFITS
- Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
- Generous PTO and Sick Leave
- 401(k) with generous company match
- Disability, Life Insurance, and Ancillary Benefits
- And much more
EQUAL OPPORTUNITY EMPLOYER
We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Applicants only. Recruiting agencies do not contact.
RECRUITMENT FRAUD ALERT
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method, does not promise any advance payment for work equipment setup, and does not use recruitment agencies that charge candidates an advance fee of any kind.
Official communication regarding your application will only come from email addresses ending in @netradyne.com or @us-greenhouse-mail.io.
United States$125,000—$150,000 USDWe are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Netradyne is an equal-opportunity employer.
Applicants only - Recruiting agencies do not contact.
Recruitment Fraud Alert!
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.
Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
Similar roles
Senior Product Designer, Agentic Trading
Robinhood·Bellevue, United States
JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE…
- Full-time
Reporter
Hobbs News-Sun·Hobbs, United States
Do you have a desire to always be in the middle of things? Do you have an insatiable curiosity about what's going on behind the scenes? Do you enjoy digging for the story behind the story and shining a light into the shadows? Are community festivals, meeting new people and telling their stories, talking about the successes of folks who…
- On-site
- Full-time
Senior Staff Product Designer, Dashboard Studio
Stripe·United States
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new opportunities. Our mission is to increase the GDP of the internet. We have a staggering amount of work ahead, which means you’ll have a rare opportunity…
- Full-time
Senior Engineering Manager - Agent Experience
Robinhood·Menlo Park, United States
JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE…
- Full-time
Insurance Sales Representative
trainwell·Mesa, United States
TOP PRODUCING AGENCY | MESA, AZ Join a Mission-Driven Agency Where Your Success Matters Are you a sales professional looking for a role where your hard work is actually rewarded — with real leads, real coaching, and real growth potential? We're a growing agency in Mesa, AZ, looking to add a driven, relationship-focused Insurance Sales Representative to our team of…
- Full-time
Manager I, Engineering - Cloud FinOps
Datadog·United States
Datadog's Cloud FinOps team answers a question the business runs on: what does each product and each customer actually cost us to serve? Finance uses this team's output to close Datadog's books, Product uses it to compare cost to serve against what a customer pays, and engineering leaders use it to catch cost movements before they compound. As the Engineering…
- Full-time
Director, Customer Success
Prophix·Etobicoke, Canada
See what you can do with Prophix At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance…
- Full-time
- Express Entry — PR day one, no employer
Photo Editor
LNP Media Group·Lancaster, United States
Our Team: At LNP Media Group, our work is rooted in service to our community. As a nonprofit media organization, we are dedicated to delivering trusted journalism, meaningful storytelling, and essential information that helps our community stay informed, engaged, and connected. Our mission-driven approach ensures that our reporting and services strengthen civic life and support the long-term vitality of Lancaster…
- On-site
- Full-time