Training Support Admin (Part-Time)

Location: On-Site in our Liverpool HQ (North West, UK)
Contract: Permanent, Part- Time
Reporting to: Head of Training

Please note: You do not need to currently hold Security Check (SC) clearance, but you must be eligible and willing to undergo the vetting process.

About Us

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel, secure communications and voice platforms for regulated and critical environments.

IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About The Role

We are looking for a highly organised Training Support Administrator to assist in the management of the day-to-day operations of our customer training function. This role will play a key part in ensuring the smooth delivery of training to our customers across various formats, including on-site, online, and at customer sites.

You will be responsible for administrative tasks that supports customer and employee development, operational excellence and compliance. You will collaborate with internal stakeholders, and external partners to ensure our customers and workforce receive timely, effective and engaging training. This role plays a key part in supporting the Training Co-ordinator and a team of trainers who deliver training. You will ensure our training sessions are well planned, effectively executed and meet the needs of diverse learners.

This position offers room for professional growth, including opportunities across the four pillars of The Investigo Group.

Key Responsibilities

Training & Operations Logistics

• Provide comprehensive administrative support to the Training team, ensuring the smooth day-to-day operation of training activities.
• Welcome delegates on the first day of each course by managing the training reception desk, ensuring a professional and positive customer experience.
• Communicate training schedules, changes and updates in a timely and professional manner
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Ensure onsite facilities are stocked with refreshments and ready for clients arrival.
•  Manage enquiries via email and telephone relating to current and future training courses, providing accurate information and directing customers as required.
•  Maintain accurate records of training activities, attendance, feedback and certification where applicable.
•  Provide excellent customer service and support to all training participants
•  Ensure all administrative activities are completed in accordance with company policies, quality standards and information security requirements.

Communication Management

•     Liaise with internal departments and external customers to support the successful delivery of training programmes.
•     Work with marketing and communications to ensure alignment in messaging and branding

System & Calendar Management

•     Maintain and update training calendars, ensuring accurate visibility across departments
•     Utilise training management systems (TMS) to schedule, coordinate, and track all training activities, including session logistics, attendee registration, trainer assignments and resource allocation
•     Use CRM tools to manage customer data, track engage ment, and monitor leads and opportunities related to training courses
•     Act as point of contact for troubleshooting and resolving issues with the TMS and CRM platforms, coordinating with technical support as needed

Process Improvement

•     Gather feedback from training sessions to support continuous improvement in content, delivery, and customer satisfaction
•     Contribute to continuous improvement by identifying opportunities to enhance administrative processes and customer service.

Sales & Marketing

•     Conduct outreach via phone, email and other communication channels to promote upcoming training opportunities, maximise attendance and fill available spaces
•    Manage the ordering, inventory and distribution of training merchandise and branded materials

Contracts and Financial Administration

•     Prepare and issue invoices and other course-related documentation in line with company procedures.
•     Liaise with internal finance and contracts teams to ensure timely approval and payment of external trainers, venues and suppliers
•     Undertake any other reasonable duties as directed by Managers.

Skills:

•     Excellent organisational and time management skills.
•     Strong attention to detail and accuracy.
•     Confident communicator with excellent written and verbal communication skills.
•     Customer-focused with a professional and friendly approach.
•     Able to prioritise multiple tasks in a busy environment.
•     Proficient in Microsoft Office (Word, Excel, Outlook and Teams).
•    Able to work independently while contributing effectively as part of a team.

Experience:

•   Experience supporting training or learning activities would be advantageous.
• Experience in an administrative, logistics or customer service role is desirable.
• Familiarity with managing shared mailboxes, scheduling tools, and task tracking systems is desireble

• Private Medical & Health Cash Plan
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Holiday: Generous holiday allowance.
• 4x Life Assurance
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• EV Car Scheme
• Hybrid & Remote Working
• More Benefits: Explore additional benefits on our career site.

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.