Customer Service Print Specialist
Job Title: Customer Service Print Specialist
Reports To: Customer Service Team Lead
Working status: Hybrid - Watford office 2 days p/w. Monday-Friday 9am-5pm or 10am-6pm, permanent
Package: £28,000-£29000, 25 days annual leave + BH's (Overtime available).
Summary: At Mixam, we’re more than just a printing company, we’re the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe and Philippines, we’re a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books, business cards, hardcover books and design online tools for individuals, creators and brands across the globe.
Our mission? To make print easy, accessible and inspiring, whether that’s for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully.
Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you’ll play an active role in redefining & innovating print for the digital age.
Position Summary: As a Customer Service Print Specialist at Mixam, you will be the frontline contact for our customers, providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience. This role requires a deep understanding of print production processes, excellent communication skills, and a passion for helping customers achieve their printing needs.
Key Responsibilities:
- Handle day-to-day customer inquiries through email, chat, and phone.
- Provide accurate and timely information regarding pre-press and print processes, order status, and product details.
- Collaborate with other pod members to resolve customer issues efficiently and effectively.
- Address and resolve standard customer issues independently.
- Escalate more complex problems to Senior Customer Service Team Members or the Team Leader when necessary.
- Ensure customer satisfaction by following up on resolved issues and providing additional support as needed.
- Participate in pod meetings to discuss ongoing projects, share knowledge, and improve processes.
- Communicate effectively with team members to ensure a cohesive approach to customer service.
- Provide feedback on customer service processes and suggest improvements.
- Share expertise and knowledge with other team members to foster a collaborative learning environment.
Requirements
- Proven experience in customer service, preferably in the print or publishing industry.
- Strong written & verbal communication and interpersonal skills.
- Ability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
- Problem-solving skills and the ability to work independently and as part of a team.
- Familiarity with customer service software and CRM systems.
- Basic understanding of pre-press and print production processes.
- Basic knowledge of graphic design software (e.g., Adobe Creative Suite) is a plus.
- Understanding of different printing techniques and materials.
Mixam. The Smart Way to be Hired.
Job Title: Customer Service Print Specialist
Reports To: Customer Service Team Lead
Working status: Hybrid - Watford office 2 days p/w. Monday-Friday 9am-5pm or 10am-6pm, permanent
Package: £28,000-£29000, 25 days annual leave + BH's (Overtime available)
Equality, Diversity & Inclusion:
At Mixam, diversity, equity and inclusion are at the heart of who we are, and we welcome applications from people of all backgrounds. We know few people meet every requirement, so if you’re excited about this role, we’d love to hear from you and we’ll consider your overall experience and potential. We’re also committed to minimising our environmental impact and creating a workplace where everyone feels valued and supported.
Similar roles
Material Planner
Eriez·Bedwas, United Kingdom
About Us: Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas, including magnetic separation, flotation, metal detection, and material handling equipment. Headquartered in Erie, Pennsylvania, USA, Eriez designs, manufactures, and markets on six continents through 12 wholly-owned international subsidiaries and an…
- Full-time
Talent Acquisition Manager - Contract
Appvia·London, United Kingdom
TALENT ACQUISITION MANAGER - APPVIA Location: London - Hybrid (2-3 days per week in office) Contract: 6-month contract (inside IR35), with a view to extend Day rate: £250-350 per day ABOUT APPVIA Appvia is a self-funded, London-based platform engineering, software, and AI enablement consultancy, helping organisations design, build, and operate modern cloud platforms and transform how software is delivered. We…
- Hybrid
- Contract
Senior Geotechnician
Ocean Infinity·Hedge End, United Kingdom
NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
- Full-time
Electrician & Improver
Heated Mechanical Services·United Kingdom
Electricians & Improvers Required – North Hykeham, Lincolnshire We are currently looking for experienced Electricians to join an ongoing school project in North Hykeham. The role will involve carrying out 1st and 2nd fix electrical works, including installation, wiring and general electrical duties across the site. This is a night shift position, working Monday to Friday, 4:00pm–4:00am. There is a…
- Temp
Yard Operative
Biffa Waste Services·Burgess Hill, United Kingdom
Keep Our Communities Clean – Join Us as a Yard Operative Today! Burgess Hill Transfer Station Yard Operative. 50 hrs per week, Mon-Fri 6:45-17:15. £34,918.00 Per annum - £13.43 per hour A quick look at the role. You will assist in the safe and efficient day-to-day operation of the site, together with assistance to general public visiting the site. Also…
- Full-time
Senior Designer - Wallpaper
Future Publishing·London, United Kingdom
Wallpaper* is the world's number one global design destination, championing the best in architecture, interiors, fashion, art and contemporary lifestyle. We're looking for a Senior Designer to join the Wallpaper* magazine creative team. WHAT YOU'LL BE DOING You will work closely with the editorial team under the Art Editor's direction, designing and developing pages, and assisting with other aspects of…
- Hybrid
- Full-time
YouTube Shorts Writer
Blobby Media Inc.·United Kingdom
BlobbyClips is one of YouTube's fastest growing channels, creating short 2D animations that generate billions of views each month. We publish at high volume, move quickly, and aim to make every video better than the last. We're hiring multiple writers who understand internet humor, visual comedy, short-form storytelling, and what makes someone stop scrolling. See the examples below. If you…
- Remote
- Contract
Project Engineer
Highland Spring Group·Blackford, United Kingdom
At Highland Spring Group, we’re looking for a Project Engineer to join our Engineering team and take ownership of a varied portfolio of engineering, CAPEX and improvement projects. This is a hands-on project delivery role where you’ll manage engineering projects from initial concept and scope development right through to installation, commissioning and handover. You’ll work closely with Engineering, Manufacturing and…
- Full-time
