Service Delivery Lead
About ATC
ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning.
As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.
The Role:
**Please note this is a 12 month FTC**
The Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.
Responsibilities
- Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
- Act as a key operational point of contact, providing expert guidance and support to customers
- Oversee day-to-day account operations to ensure seamless service and product delivery
- Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
- Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
- Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
- Provide operational insights and expertise to help customers maximize the value of services
- Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement.
About You
- Education: Bachelor’s degree in business or a related field preferred, but not essential.
- Experience: Experience in account management, client services, or a related field is desirable but not required.
- Strong negotiation and contract management skills
- Excellent communication and interpersonal skills.
- Ability to understand and align with customer business objectives.
- Demonstrated ability to manage complex tasks and support business growth.
- Strong problem-solving skills and the ability to manage escalations effectively
Benefits
- AIG Virtual Care Program providing access to Teladoc Health professionals for non‑emergency medical and wellness support.
- Workplace Pension Scheme with automatic enrolment, employee contributions, company contributions, and government tax relief.
- TELUS Health Employee Assistance Program offering free, confidential support, tools, and resources for personal and family wellbeing.
- Work‑from‑abroad option for office‑based employees, allowing up to 30 days per calendar year (post‑probation and subject to manager approval).
- 20 days annual leave.
Similar roles
Manager, Field Design Advisory
Novartis·India, Gambia
This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary Manager - Field Design Advisory About the Role Role/Job Title: Manager, Field Design Advisory Location: Hybrid About the Team: As an integral part of the Business Service International, the…
- Full-time
Beauty Expert
Charlotte Tilbury·High Wycombe, United Kingdom
BEAUTY EXPERT - JLP HIGH WYCOMBE 40 hours per week, 6 month FTC About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury CBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues…
- Contract
Beauty Expert
Charlotte Tilbury·Cheadle, United Kingdom
BEAUTY EXPERT - JLP CHEADLE 16 hours per week, PT position About the Charlotte Tilbury Brand Founded by British makeup artist, Charlotte Tilbury CBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break…
- Part-time
Content Writer (Remote, £31-33k)
Ellipsis Marketing LTD·United Kingdom
Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, varied role in a fast-moving and ambitious agency. The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach; we started building AI search products in 2021 on GPT-2,…
- Remote
- Full-time
Project Geologist
Denison Mines·Canada
Reporting to the Director, Exploration, the Project Geologist – Exploration will support Denison’s exploration and project evaluation team in advancing our portfolio of uranium projects in the Athabasca Basin. The role will primarily focus on planning and executing exploration programs across Denison’s projects, including the flagship Wheeler River Project. This is a full-time position based in Saskatoon with frequent travel…
- Full-time
- Express Entry — PR day one, no employer
Project Geologist
Denison Mines·Saskatoon, Canada
Reporting to the Director, Exploration, the Project Geologist – Exploration will support Denison’s exploration and project evaluation team in advancing our portfolio of uranium projects in the Athabasca Basin. The role will primarily focus on planning and executing exploration programs across Denison’s projects, including the flagship Wheeler River Project. This is a full-time position based in Saskatoon with frequent travel…
- Full-time
- Express Entry — PR day one, no employer
Barber / Stylist
Tommy Gun's Original Barbershop·Yorkton, Canada
HELP US OPEN TOMMY GUN'S YORK STATION! Be one of the first barbers behind a chair in our brand new shop opening in October 2026! Position: Experienced and Certified Barbers or Hairstylists Work Term: Part-time and Full-time Location: York Station - Yorkton, SK Wage: starting at $18 + retail commissions and daily cash tips WHO WE ARE: At Tommy Guns…
- Full-time
- Express Entry — PR day one, no employer
Technology Specialist - Digital Twin
Digital Catapult·Belfast, United Kingdom
Your role will be to extend and maintain the data backbone of the UK Digital Twin Centre's projects and programmes. You'll transform complex, real-world data from sensors, devices and industrial systems into reliable, scalable data platforms that enable impactful digital twin solutions. Working across a range of digital twin initiatives, you'll help shape data architectures, pipelines and services from initial…
- Hybrid
- Full-time
