Executive, Customer Success
ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.
Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/
A DAY IN A LIFE
At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.
Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.
How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.
Booking & Process Management – Strong understanding of end-to-end reservation, follow-up, and cargo handover workflow. Customer & Stakeholder Coordination – Ability to communicate effectively with customers, sales, and operations to ensure smooth execution. Accuracy & System Discipline – High attention to detail in data entry, documentation, and compliance to prevent revenue leakage.
1 Manage air cargo reservations and bookings with accuracy and efficiency. (Preffered Smart kargo experience)
2 Review bookings / identify gaps and ensure timely resolution.
3 Train and support customers in adopting Teleport Cargo (TC) processes and systems.
4 Follow up proactively on booking confirmations and shipment status.
5 Act as the primary point of contact for assigned customers.
6 Build and maintain strong customer relationships.
7 Handle customer inquiries, requests and escalations promptly.
8 Coordinate with Sales, Operations, Product and Support teams to ensure service excellence.
9 Monitor customer satisfaction and drive continuous improvement.
10 Support customer onboarding, retention and business growth initiatives.
11 Perform any additional duties assigned by the Reporting Manager.
At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!
Work-Life at #TeamTeleport
Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
Similar roles
Software Development Engineer Test- II (QA Engineer)
Trackier·Noida, India
At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile. Trackier is…
- Full-time
Sales Engineer-Northern Part of India (Light Industry)
Eriez·Delhi, India
About Eriez Eriez is a global leader in separation, detection, conveying, and process technology, providing innovative solutions to customers across a wide range of industries. As part of our continued growth in India, we are looking for an experienced and highly motivated Sales Engineer – Light Industry to drive profitable business growth, develop strategic customer relationships, and expand our presence…
- Remote
- Full-time
Business Module Expert - Banking & Payments Techno Functional Consultant
SAP Fioneer·Bengaluru, India
Be Part of Us: Innovation is and will always be the core of SAP Fioneer. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms. We are empowering companies…
- Hybrid
- Full-time
Partner Programs & Analytics Manager
Rubrik Job Board·India
ABOUT THE ROLE: * Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution,…
- Full-time
3D Environment Internship
Lakshya Digital·Gurugram, India
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and…
- Full-time
3D Environment Internship
Lakshya Digital·Bengaluru, India
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and…
- Full-time
3D Environment Internship
Lakshya Digital·Pune, India
Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and…
- Full-time
Strategy & Operations Lead - India
Openai·India
About the Team The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions. About the Role…
- Remote
- Full-time
