Front of House & Member Experience Assistant
Madisons is looking for an exceptional Front of House & Member Experience Assistant to join our team.
This is not a traditional gym reception role.
You will be the main daytime presence at the front of our club, responsible for creating an exceptional first and last impression for every member and visitor.
Madisons is a premium coaching facility based in Haywards Heath. We help people become stronger, healthier and more confident through exceptional coaching, structured training and a genuinely personal member experience.
What you’ll do
- Welcome members and visitors warmly and professionally.
- Learn members’ names and build positive relationships.
- Assist with bookings, accounts and general enquiries.
- Manage membership pauses, cancellations and failed payments.
- Maintain accurate member records within our CRM system.
- Support the General Manager with enquiries and new member administration.
- Welcome first-time visitors and help them understand what to expect.
- Respond to phone, email, WhatsApp, and in-person enquiries.
- Complete daily front-of-house and operational checklists.
- Monitor supplies, merchandise and member amenities.
- Identify problems and ensure outstanding actions are completed.
- Occasionally support our neighbouring business, MINCKA Coffee.
Approximately 1.5 hours each day will be allocated to facility presentation. This includes maintaining reception, communal spaces and changing areas, restocking supplies and helping to keep the club immaculate throughout the day.
We are looking for someone who is naturally warm and personable, but also highly organised, dependable and willing to take ownership.
You will:
- Have previous experience in a customer-facing role.
- Deliver a consistently high standard of service.
- Communicate clearly and professionally.
- Be confident using email, booking systems and digital tools.
- Complete administrative work accurately.
- Work independently without constant supervision.
- Remain calm and organised during busy periods.
- Use quieter periods productively.
- Be comfortable handling payments and sensitive conversations.
- Be willing to undertake cleaning and practical operational tasks.
- Respond positively to feedback and high standards.
- Be available Monday to Friday from 6:00am to 6:00pm.
Experience in premium hospitality, boutique fitness, hotels, wellness, private members’ clubs, premium retail or a similar service-led environment would be beneficial. Previous fitness experience is not essential.
- Permanent, full-time employment.
- Consistent Monday-to-Friday schedule.
- No regular evening or weekend shifts.
- Free training memberships at Madisons, worth over £5,000.
- Training and development from the General Manager.
- Supportive and ambitious team environment.
- Genuine progression into a Senior Front of House or Front of House Manager position as Madisons grows.
For someone who consistently demonstrates exceptional service, operational ownership, sound judgement and the ability to improve standards, this role could progress into a Senior Front of House or Front of House Manager position.
Similar roles
Chef de Partie (m/w/d)
Secret Moments Zillertal·Stumm, Austria
Secret Moments ist ein familiär geführtes Unternehmen, bestehend aus drei Betrieben, die alle dasselbe Ziel verfolgen: den Aufenthalt der Gäste unvergesslich zu gestalten! Zu Secret Moments gehören die gemütlich-traditionelle Wedelhütte und das elegante Albergo , die sich beide im Skigebiet Hochzillertal befinden, sowie das familiäre Hotel & Restaurant La Pasta in Stumm im Zillertal. In allen spielen hohe Qualität und…
- Full-time
New Business Account Executive
Fuse Universal·London, United Kingdom
About Fuse Universal We're Fuse. Our mission is to transform the way people learn and grow at work. Since launching in 2008, our award-winning, AI-powered platform has helped global brands to unlock the knowledge within their teams, creating everyday learning moments that drive real impact. With a passionate, diverse team of Fusers across the UK, Europe, South Africa, India, and…
- Hybrid
- Full-time
Assistant Manager
Nancy's Cocktail Bar·London, United Kingdom
Assistant Manager Nancy’s Cocktail Bar London Bridge, London Full-time £55,000 per year JOIN THE MANAGEMENT TEAM AT NANCY’S Nancy's is London Bridge's newest premium cocktail destination. Landmark views, a late license, serious drinks and a space designed to bring a little 70s spirit back to London nightlife. Having opened in June, Nancy's is going from strength to strength and we're…
- Full-time
Site Manager
Bridges Electrical Engineers·Taunton, United Kingdom
Role Purpose This role is based within our South West Delivery Team who cover our South West Water and Wessex Water frameworks,, Managing water industry construction and engineering projects - ensuring full CDM compliance across our sites. The Role Contracted to 40hrs per week Monday to Friday. A company van will be provided. * To be responsible for managing M&E…
- Full-time
Sales Development Representative
First Mile·Holborn, United Kingdom
Job Purpose: To prospect, qualify and generate new high value sales leads to support the Business Development team. To develop these new business prospects from multiple sources including using database system of potential, prospect lists, discovery and individual research, with the goal of reaching decision makers. Ensure monthly activity, pipeline and handed over goals are achieved in order that budgeted…
- Hybrid
- Full-time
GAIN - FREELANCE Performance Director
This is Gain Ltd·London, United Kingdom
ABOUT: GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision,…
- Hybrid
- Contract
QA- Nightshift- Sunday-Thursday
Albert Bartlett·Airdrie, United Kingdom
Quality Assurance (QA) Operator – Chilled Nightshift- Sunday-Thursday 10PM-6.30AM Location: Airdrie Department: Chilled Operations Reporting To: QA Team Leader About the Role An exciting opportunity has arisen for a Quality Assurance (QA) Operator to join our Chilled division. Reporting to the QA Team Leader, you will play a key role in ensuring that all products are manufactured to the correct…
- Full-time
Executive Assistant - Part Time
Zego·London, United Kingdom
About Zego Insurance hasn’t changed much in over a century. The way we live, work and travel has. Good drivers are the entire point of Zego. Seven in 10 drivers on the road are consistently good, but until telematics came along there was no way to prove it, so nearly everyone paid a price based on averages. Zego is the…
- Hybrid
- Full-time
