Specialist, Deal Management

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Job Description

Checkout.com is seeking an Specialist, Deal Analyst to join our growing Sales Operations team in our London office to support our global growth. This role sits within our Commercial department.

We are looking for someone who is highly motivated, detail-oriented and confident in collaborating cross-functionally with internal teams throughout the organisation. Within this role, you will be working with teams such as Sales, Legal, Risk, Onboarding and Finance. We are looking for someone who can build for scale - a strong interest in improving and streamlining processes, and a comfort with AI and its possibilities here is vital.

The ideal candidate is a self-starter that is able to work autonomously and thrives in an entrepreneurial environment in which they can exceed expectations through personal drive.

How you’ll make an impact

• Support and adapt the execution of new processes with a focus on pace and customer experience

• Provide proactive support and guidance to the sales team and our merchants to complete the onboarding process.

• Be a creative problem solver who finds a way to meet clients’ needs while adhering to Checkout.com’s policies.

• Respond to inbound requests from the Sales team regarding onboarding or reviewing existing clients’ profiles.

• Ensure processes which mean we have accurate and up-to-date documentation related to deal structures and contracts.

• Create and review customer agreements/contracts

• Build and maintain positive relationships with internal stakeholders, especially sales, Customer Onboarding, and Legal teams.

• Manage multiple internal stakeholders while delivering exceptional service

• Support with the onboarding of new colleagues

• Based on the above, create impact through projects improving these processes

Qualifications

• Very detailed oriented

• Comfort with AI

• Fluent English

• Excellent customer service, customer-facing, and problem-solving skills

• Self-starter who can work independently with minimal supervision

• Fast learner and motivated by new challenges

• Humble and hungry to learn

• Able to work under pressure, multi-task, and consistently meet tight deadlines

• Superb communication skills, ability to interact with multidisciplinary senior stakeholders

• Familiarity with the payment processing industry and regulations is a plus

• Experience using Salesforce a plus

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

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