Senior Solutions Specialist - Connected Devices

Why join us?

Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.

Big tech impact, without the big tech ick.

The role

We're looking for a customer-focused, technically adept Senior Solution Specialist to join our UKI & EMEA sales team. You'll play a key role in driving uptake, adoption and success across our IoT, Asset Management and Lone Worker products.

Sitting at the intersection of sales, product and customer success, this role suits someone who thrives on translating technical capability into real business outcomes. You'll partner closely with account executives, solution engineers and product managers to support pre-sales discovery, solution design, and onboarding and deployment. Your expertise will help customers get the most from Mitti, ensuring smooth implementation and unlocking value across our expanding product portfolio.

This is a senior role with regional influence. You'll help drive growth in key verticals and shape how frontline teams across UKI & EMEA engage with Mitti's emerging technologies. You'll also work with account executives on warm leads and support our business development team in identifying growth opportunities across key industry verticals. Building close relationships with our go-to-market (GTM) team, customers and service partners, you'll help us solve business problems at scale and act as an ambassador for the Mitti brand.

What you'll be doing

• Product expertise. Be the go-to expert on IoT, sensors, asset management and lone worker solutions, both internally and externally. Educate customers on product capabilities, integrations and best practices.

• Customer engagement. Work directly with prospective and existing customers to understand their operational challenges and show them how Mitti's solutions solve them.

• Pre-sales support. Partner with account executives, customer success managers and business development representatives in discovery conversations and solution scoping. Take part in tailored product demos and help craft compelling proposals.

• Solution deployment. Lead customers through deployment and configuration, ensuring successful onboarding across complex, multi-site environments. Support the rollout of connected hardware and lone worker devices.

• Sales enablement. Run training sessions for internal teams on new product features and enhancements across IoT, asset management and lone worker tools.

• Go-to-market support. Take part in outbound prospecting and lead qualification. Identify new opportunities across verticals and help shape go-to-market messaging.

• Partner engagement. Strengthen relationships with service partners to help scale complex product deployments.

• Customer success alignment. Act as the bridge between sales and customer success, supporting ongoing adoption, renewals and expansion after the sale.
  

About you

• Proven experience in a customer-facing role, ideally in a tech or SaaS environment

• A track record of managing or supporting complex solutions involving hardware, multi-site rollouts or solution integrations

• Comfortable working with IoT, asset tracking, lone worker technology or similar connected devices and services

• Strong communication and stakeholder management skills, just as comfortable speaking with technical teams as operational ones

• Excellent project management skills and the ability to juggle multiple priorities

• A proactive, resilient and consultative approach to customer engagement

• Driven by customer outcomes and return on investment (ROI), with a passion for solving real-world problems

• Excited about building a career in tech sales

• Thrives in a fast-paced organisation and adapts easily to changing roles and responsibilities
  

Helpful experience

• Experience in customer success, account management, or sales

• Background in manufacturing, logistics, construction, facilities management or utilities, or exposure to lone worker safety solutions, telematics, sensors or IoT devices

• Comfortable with the tools needed to do the job well, including CRM (Salesforce), Google Workspace (Docs, Sheets, Gmail, Slides), iOS/Android mobile devices, IP dialers (such as Zoom Phone or AWS Connect) and Outreach

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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