Internal Communications Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb's culture.

Our Internal Communications team aims to build a strong and enduring culture by connecting more than 8,000 employees around the world to Airbnb's mission, community, and core values through storytelling and shared experiences. Our charter is simple and demanding: share high-quality, concise, relevant communications that inform and inspire.

The Difference You Will Make:

We are seeking an experienced communicator who is, first and foremost, an outstanding writer, and who can apply that craft to some of the most technical and consequential work happening at the company. The ideal candidate takes an entrepreneurial approach, both setting high-level direction and getting hands-on with tactics. You proactively influence, drive for clarity, and keep an eye on the details. You are an avid researcher and messaging strategist. And you’ll bring your skills to bear in a fast-moving environment involving multiple projects, deadlines, and personalities.

Our technology organization and its leadership team are evolving rapidly, with a growing volume of executive content. You will absorb complex material, help decide what matters, and turn it into moments and messages employees remember. You will be the internal communications partner to a set of VP-level leaders, with a particular focus on AI and data science. You will also help raise the editorial bar across the team as a trusted creator and reviewer for our company-wide channels. You will set and steward our internal voice and style, and contribute to the editorial direction of our practice.

A Typical Day: 

• Act as a strategic partner to your client leaders, providing counsel, feedback, and presentation coaching, and collaborating primarily during Pacific Time core hours.
• Develop quality executive materials: leader-voice Slack posts and email notes, thought leadership, all-hands narratives, org change communications, and short-form scripts with a heavy emphasis on emerging technology topics.
• Translate deeply technical work into compelling messages for both technical and non-technical employee audiences.
• Shape and align functional narratives to broader company priorities, so that Tech's story connects to where Airbnb is going.
• Own the design and production of high-impact connection moments for your client orgs (all-hands, forums, leadership offsites), including defining the narrative, building presentations, and coaching presenters.
• Serve as a trusted editor for the wider team, strengthening channel standards, shaping how we plan and measure content, and helping quality scale beyond any one reviewer.
• Lead or support change management, crisis communications, and special projects.

Your Expertise:

• 10+ years in strategic internal communications, editorial, or journalism, with a relevant degree (Journalism, Communications, PR, or related field) and a track record of producing work to a consistently high standard.
• Exceptional writer and editor above all else (creative, concise, and hyper-clear) able to take a dense or messy draft and make it sing under deadline.
• Demonstrated fluency with AI and other technical subject matter, with genuine curiosity about product development and how things work.
• Proven counselor to senior leaders, with strong editorial judgment and news sense, including an instinct for what is relevant to a given audience.
• End-to-end communications practitioner and operator: develops and executes tailored messaging and campaigns (planning, research, writing, editing, distribution, measurement) and designs effective comms programs and channels.
• Strong presentation and interpersonal skills, with fluency in Google Slides and Keynote to convey complex topics simply for employees.
• Self-directed and collaborative with strong analytical problem-solving skills.
• Comfortable picking up a new subject area or client org and learning its nuances quickly.
• Highly organized and resourceful, with excellent project management skills, attention to detail, urgency, and follow-through; committed to confidentiality, sound judgment, and business ethics.
• Deeply aligned with and passionate about Airbnb's mission and community.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range$160,000—$200,000 USD

 

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.