Branch Manager
Location: Westgate Mall, Jurong East MRT
(Direct link to MRT)
Salary & Benefits- Basic Salary: SGD 5,000
- Total Monthly Earnings: Can reach SGD 8,000 to SGD 10,000 based on individual performance, team results and outlet sales
- Performance-based incentives
- Career growth opportunities within the company
- Oversee the daily operations of the Westgate outlet to ensure smooth and efficient workflow
- Lead, supervise and motivate the front desk and service team to achieve operational and sales targets
- Manage staff scheduling, attendance, discipline and daily work performance
- Ensure service standards, staff grooming and outlet presentation are maintained at all times
- Drive outlet sales performance through team leadership, service quality and customer retention
- Monitor daily, weekly and monthly sales targets and take follow‑up action where needed
- Support team members in promoting suitable services, packages and retail products to customers
- Work closely with management to improve productivity, conversion rate and overall outlet performance
- Handle customer feedback and resolve service issues professionally and promptly
- Ensure customers enjoy a positive and consistent experience from enquiry to treatment completion
- Maintain strong customer relationships and encourage repeat visits and package renewals
- Support VIP customer handling and key service recovery when needed
- Prepare and review daily reports, sales summaries and staff performance updates
- Ensure proper use of salon systems such as BeauteSoft for appointments, billing and customer records
- Monitor package usage, customer data accuracy, stock coordination and basic outlet administration
- Ensure compliance with company procedures and operational standards
- Minimum 3 years of experience in the beauty, wellness or retail industry, with at least 1 year in a supervisory or managerial role
- Strong leadership, communication and team management skills
- Sales‑driven, responsible and able to manage outlet targets independently
- Familiar with salon operations, customer service handling and staff coordination
- Experience in BeauteSoft will be an advantage
- Willing to work retail hours, including weekends and public holidays
- Mature, organised and able to work under pressure in a fast‑paced environment
工作地点： Westgate Mall，Jurong East MRT
（地铁直达）
薪资与福利- 底薪：SGD 5,000
- 月综合收入：可达 SGD 8,000 至 SGD 10,000 （视个人能力、团队表现及门店业绩而定）
- 业绩奖金 / 提成
- 公司内部晋升与发展机会
- 负责 Westgate 分店的日常运营，确保门店流程顺畅、高效运作
- 带领、监督及激励前台和服务团队，达成营运及销售目标
- 安排员工排班、考勤、纪律及日常工作表现管理
- 确保服务标准、员工仪容及门店形象始终维持在良好水平
- 通过团队管理、服务质量及客户维护推动门店业绩增长
- 跟进每日、每周及每月销售目标，并及时作出调整和改善
- 带领团队向客户推荐合适的疗程、配套及零售产品
- 配合公司管理层提升生产力、成交率及整体门店表现
- 专业、及时地处理客户反馈、投诉及服务问题
- 确保客户从咨询、预约到完成疗程都拥有良好且一致的体验
- 维护客户关系，提升回头率及配套续购率
- 必要时协助处理 VIP 客户接待及服务补救工作
- 准备及审核每日营业报表、销售汇总及员工表现记录
- 确保团队正确使用 BeauteSoft 系统处理预约、账单及客户资料
- 跟进配套使用情况、客户资料准确性、库存协调及基础行政事务
- 确保门店符合公司流程及营运标准
- 至少 3 年美容、美体、零售或相关行业经验，其中至少 1 年主管或经理经验
- 具备良好的领导能力、沟通能力及团队管理能力
- 有销售目标意识，能独立带领门店达成业绩要求
- 熟悉美容门店运营、客户服务处理及员工协调工作
- 能接受零售工作时间，包括周末及公共假期
- 做事成熟、有条理，能在快节奏环境下承受压力并解决问题
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