Shop Manager

Introduction

Shop Manager

Permanent, Full-time (37.5 hours per week)

New Lynn, Auckland

Tuesday – Saturday shifts

About the role – Kōrero mō te tūranga

Ready to lead something special? We're opening a new second-hand shop in New Lynn in July, and we are looking for a passionate Shop Manager to bring it to life! If you love retail, have a knack for fashion, and enjoy building strong community connections, this is your chance to make a real impact.

You'll lead a team of employees and volunteers, creating a welcoming space where people love to shop and work. You’ll also oversee logistics, including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.

If this sounds like you, then we would love to hear from you! Please note that the successful candidate will need to be available to start when our new shop opens on or around mid- July 2026.

In this role you will:

• Lead a team made up of Assistant Managers, a Van Driver and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
• Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
• Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
• Manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
• Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
• Be available to work Tuesday to Saturday

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Proven experience in a management role in retail or a customer service-orientated role
• Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
• Strong organisational and leadership skills
• The ability to engage with a diverse range of customers
• Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
• Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
• The ability to work least one weekend day as required

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 25/06/2026

If you wish to discuss this opportunity or for further information, please contact Katherine Rutgers at [email protected]

Note: We reserve the right to close applications before the closing date, so please register your interest early.

Click here for the Job Description