Reservations Agent
We are looking for an enthusiastic reservations superstar to join our reservations team in this diverse and exciting role.
Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time.
What you will be doing
Focusing on the guest experience and creating great first impressions. Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner
Offering knowledge and insight of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information
Utilising the hotel’s reservation systems daily with a consistently high level of accuracy
Handling sensitive information such as confidential agent rates and credit cards details with care
What you will bring to the role
Previous experience working in a fast-paced reservations or call-centre environment, of 6 months of more is preferred
Confidence in using technology and data entry.
Attention to detail and excellent time management.
A guest focused, personable, confident, and collaborative approach.
The ability to work with a small, motivated team, as well as independently.
An ability to quickly learn new products, services, and systems.
Fluent in English is essential and dual language would be desirable
The benefits
Fulltime permanent & fixed term opportunities available, minimum 60 hours per fortnight, $26.50 per hour
Best of both worlds. Work for New Zealand’s most iconic hotel but be based in Queenstown
Amazing team culture & coffee machine
Bring your dog to work Fridays.
Free access to all activities offered by the Hermitage Hotel
Generous discounts on food and beverage, available from your first day on the job.
Discounted hotel accommodation for Friends and Family.
Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.
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