Customer Service Specialist (English Speaker)

XTransferSão Paulo, BrazilPosted Jun 19

Jobs by Adzuna

Key Responsibility: 1. Respond to overseas customer inquiries in real time via online chat, phone, email, etc., handle multiple conversations simultaneously, and quickly diagnose and locate customer issues. 2. Provide standardized solutions strictly according to the knowledge base and SOPs. Escalate issues according to procedures and collaborate on processing. 3. Record customer communication information and processing processes completely and accurately to ensure standardized work orders and c…

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