Community Operations Partner

Job Description

Culture that powers progress

At Vector, our culture is more than just words, it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.

Hear what our people have to say about life at Vector here.

Our culture sets us apart

Diversity makes us stronger.

We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change.

Connected to our communities

We’re united around delivering exceptional customer outcomes. We don’t just power homes – we support lives, respond in times of need and help shape a cleaner energy future.

Passionate about what we do

We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation. We’re excited about the legacy we’re building – a smarter, cleaner energy future.

A diverse culture of staff-led networks and celebrations

We’re proud of our staff-led networks and our growing cultural calendar, from Matariki and Lunar New Year to Diwali and Eid.

The role

At Vector, this role is known internally as a Community Engagement Partner (CEP). As our next Community Operations Partner, you'll be a trusted connection between Vector, our customers and the communities we serve. Sitting at the intersection of community, customer and operations, you'll build trusted relationships, navigate complex issues, support engagement activities and help ensure community perspectives are understood and considered across the business.

No two days are the same. One day you may be supporting customers impacted by planned works or outages, the next facilitating a community discussion, responding to sensitive issues, supporting a local event or partnering with teams across Vector to deliver positive customer and community outcomes.

You'll play an integral role in helping people feel heard, informed and supported while balancing customer needs, community expectations and operational realities. Strong judgement, empathy and a practical approach to problem-solving will be key to your success.

Working closely with the Community Engagement Manager and teams across Vector, you'll contribute to engagement initiatives, identify emerging risks and opportunities, provide valuable community insights and support positive customer and community outcomes.

You'll also play an important role during storms, outages and other critical events, helping ensure our response is timely, coordinated and customer-focused when it matters most.

What you'll bring

• Experience in customer service, stakeholder engagement, community engagement, complaints resolution or another role requiring strong relationship management and issue resolution skills.
• Experience building trusted relationships with customers, community groups, iwi and stakeholders.
• Strong conflict resolution, mediation and negotiation skills, with experience handling complaints, escalations and sensitive issues.
• Excellent communication skills, with the ability to adapt your approach to different audiences and situations.
• Sound judgement, resilience and a practical, solutions-focused mindset.
• The ability to manage competing priorities and respond effectively in changing environments.
• Strong organisational and administrative skills, including the ability to manage commitments, maintain accurate records and follow through on actions.
• Commercial and operational awareness, with the ability to balance customer needs alongside business priorities.
• A genuine desire to help people and deliver positive customer outcomes.

Experience within utilities, infrastructure, telecommunications, transport, local government or other operationally complex environments will be highly regarded.

Please note that the nature of this role will involve occasional evening and weekend work to engage with our customers and support Vector's storm response activities.

Why Vector

We know that great energy starts with great people, and we're committed to creating an environment where you can be, do and achieve your best.

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package.
• Supercharge your career through internal opportunities, tailored development plans and investment in your learning and growth.
• Join a company embracing innovation and collaborating with leading organisations worldwide to develop and adopt cutting-edge technologies.

Apply

Applications close on Tuesday 4 August; however, interviews may be held sooner, so apply today.

We know that some people may hesitate to apply if they don't meet every requirement. If this role excites you, we encourage you to apply anyway. Your skills, experience and unique perspective could be exactly what we're looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.