AV Operations Manager

• Location: Tauranga, New Zealand (Mercury Baypark)
• Employment Type: Permanent, Full-Time
• Hours: 40 hours per week
• Pay Range: $91,000 - $107,788 per annum

Bay Venues …. Haven’t heard of us? Not to worry; I bet you have heard of some of the venues we own or operate – the Clubfit gyms, Baywave, or Mercury Baypark to name a few. As the kaitiaki of over 25 facilities in Tauranga Moana, we proudly offer a range of activities and experiences intended to put a smile on the dial of our community.

Here at Bay Venues, we are all about ensuring we create memorable moments – and we do so intentionally through connection and fun with each other and our community. Our values of Manaakitanga (Service), Whakawhanaungatanga (Relationships), Kaitiakitanga (Caring) and He Toi Tangata (Excellence) are lived on the daily as we strive to enhance the wellbeing of the people we serve.

What is the role?

Reporting to the Head of Events, the AV Operations Manager leads the safe, efficient and profitable delivery of AV services across Bay Venues events. This role is responsible for the day-to-day management of Bay AV operations, technical staff, contractors, customer relationships, budgets and AV assets, ensuring events are delivered on time, on budget and to an exceptional standard. The AV Operations Manager plays a key leadership role in fostering a strong health and safety culture while driving continuous improvement across the business.

What does an average day look like?

• Lead the safe, efficient and successful delivery of AV services across a diverse range of events and venues.
• Provide hands-on leadership, coaching and support to our talented technical team, helping them deliver exceptional event experiences.
• Coordinate technicians, contractors and production resources to ensure events are delivered safely, on time and to customer expectations.
• Champion health and safety, ensuring compliance, safe work practices, contractor management and event safety plans are at the forefront of everything we do.
• Manage team rostering, capability development, training and performance to build a high-performing technical team.
• Build and maintain strong relationships with customers, contractors, suppliers and venue stakeholders.
• Oversee AV budgets, forecasting and capital planning while identifying opportunities to improve profitability and operational efficiency.
• Manage AV assets, inventory, maintenance and equipment lifecycle planning to ensure reliability and readiness for events.
• Drive innovation and continuous improvement across systems, processes and service delivery.

About You

You’re an experienced AV or event technology professional who enjoys leading people, solving problems and delivering outstanding event experiences. You are equally comfortable leading from the front during event delivery as you are managing budgets, planning resources and developing your team.

• Extensive industry experience in Audio Visual, Production, Events or Entertainment Technology.
• Proven leadership experience managing and developing technical teams in a fast-paced operational environment.
• High-level technical competency in Audio, Lighting, Audio Visual, LED or related event technology disciplines.
• Strong health and safety leadership, including experience with contractor management, safe systems of work and event risk management.
• Experience managing multiple events, competing priorities and operational resources.
• Strong commercial acumen with experience managing budgets, costs and operational performance.
• Excellent communication, stakeholder engagement and customer service skills.
• A proactive, solutions-focused approach and the ability to remain calm under pressure.
• A current New Zealand Driver Licence.
• Flexibility to work outside standard business hours, including evenings and weekends, when required.

We have put together a bunch of perks to support our culture of connection and fun. Ones that reinforce that we are part of the awesome leisure and events industry, and all the magic that comes along with that. Our benefits include:

• a gym membership to our Clubfit Gyms,
• access to our five aquatic facilities,
• subsidised speedway passes and generous discounts on our programmes, services and merchandise,
• heavily subsidised coffee at our on-site cafes,
• access to a range of development opportunities through our Learning & Development programme

So why not join us? We have the right purpose to fuel meaningful careers, the right attitude to support work life balance, and the right leadership to foster an amazing culture. No matter your age and stage you may be, we are an inclusive bunch all driven by our purpose of Spaces to Belong | Experiences to Connect. Come on – take the punt; you won’t regret it!

Applicants must have the legal right to work in New Zealand. If you require visa support, please outline your current visa status in your application.

If you would like a copy of the full Position Description please email [email protected]

Applications close 22 July 2026