Administrator- Complaints and Privacy
Location- Mt Wellington
Term- 6 months Fixed Term
Start- ASAP
We are seeking an experienced Senior Administrator to support our Standards and Assurance team on a 6-month contract engagement.
This is a hands-on role suited to someone who is highly organised, comfortable working across multiple digital systems, and able to manage detailed information with a high level of accuracy.
Key Responsibilities
Document & Process Management (Promapp / Nintex Process Manager)
-
Update and maintain documentation within our Document and Process Management System (Promapp)
-
Upload and maintain organisational processes, procedures and supporting documentation
-
Ensure version control and document governance requirements are followed
-
Work with subject matter experts to ensure documentation is current and accurately reflected in the system
Information Requests & Client Interaction Timelines (Socrates)
-
Compile clear timelines of client interactions where files or records have been requested or in response to complaints
-
Extract and review relevant information from the Socrates system and other internal records
-
Present information in a structured format suitable for review or investigation purposes
-
Ensure accuracy and completeness of records when preparing information summaries
Training Administration (Promapp Learning Modules)
-
Assign training modules within the Promapp system
-
Track completion of training requirements across teams
-
Follow up with staff and managers regarding outstanding modules
-
Maintain accurate training records and provide completion updates where required
About You
Essential
-
Strong administrative experience within a complex organisational environment
-
Confidence working across multiple digital systems and databases
-
High attention to detail and strong information management capability
-
Ability to organise and present information clearly and accurately
-
Intermediate Microsoft Excel skills
-
Strong communication and follow-up skills
Desirable
-
Experience using Promapp / Nintex Process Manager or similar process/document management systems
-
Experience supporting governance, compliance or quality functions
-
Experience working with client record systems or case management platforms
Engagement Details
-
6-month contract
-
Immediate or near-term start preferred
-
Competitive hourly rate
This role would suit an experienced administrator who enjoys working with structured information, supporting governance processes, and ensuring systems and documentation remain accurate and up to date.
If this sounds like you, please click the Apply button. Applicants must have valid working rights.
Or, for further information about this job, please contact: Dipenti Shrestha - Senior Recruitment Consultant Email: [email protected]Similar roles
Administrative Assistant - Victoria
Associa·Victoria, Canada
We are looking for an Administrative Assistant to join our team in the Victoria office. The Administrative Assistant is responsible for providing clerical and administrative support to the licensed Strata Manager(s). The Strata Manager Assistant is the liaison to 5 - 7 Strata Managers, interacts with internal and external customers, and is an integral part of serving our clients. The…
- Full-time
- Express Entry — PR day one, no employer
Data Entry
https://bergstaffing.com/·Worldwide
We're seeking a highly skilled and reputed company-oriented Data Entry Specialist. In this role, you will be responsible for executing data entry tasks, analyzing data, and identifying opportunities for process improvements. Key Responsibilities: • Execute data entry tasks with high accuracy and attention to reputed company • Analyze large datasets to identify trends, patterns, and insights • Create data visualizations…
- Remote
- Full-time
Support Services Administrator
Rentokil Initial·Concord, Canada
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends! Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are…
- Temp
- Express Entry — PR day one, no employer
S26901 Administrative Support Substitute
Lethbridge School Division·Lethbridge, Canada
ADMINISTRATIVE SUPPORT - SUBSTITUTE Lethbridge School Division has openings for administrative support substitutes available immediately. We are hiring primarily for our substitute list; however, specific positions may be available. Lethbridge School Division embraces diversity and functions in a dynamic, innovative, and fast paced environment. To help support student success, we are looking for flexible, empathetic, optimistic, and patient individuals to…
- Full-time
- Express Entry — PR day one, no employer
English-Chinese Bilingual Speaker - Voice Recording (Remote)
Mindrift - Data annotation·Auckland, New Zealand
This is a project-based opportunity on an AI training platform - not a job. No fixed hours, no commitment beyond what fits your schedule. You talk, you get paid. About the Role We're looking for bilingual speakers to record short, casual voice clips where they naturally mix English with Chinese - the way they'd actually talk in real life. No…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
Clinical Team Lead
Frontline Health Auckland & Upper North Island·New Zealand
Combine hands-on addiction practice with clinical and operational leadership in this Monday to Friday role. You will coordinate casework and group treatment, guide clinical staff and help ensure services are delivered consistently, safely and in line with contractual and professional standards. Working with clients who may be experiencing both addiction and mental health challenges, you will lead assessment and treatment…
- Full-time
- NZD 104k–NZD 124k / yr
- Skilled Migrant (Residence) — PR, points-based, no single employer
Administrative Assistant
DOF·Paradise, Canada
DOF is a world-class offshore construction support, survey and IRM contractor. DOF is a leading provider of subsea services in all the major oil and gas production regions around the world. With world class ROVs (Remote Operated Vehicles), Survey systems, and a fleet of offshore construction vessels, the group combines expertise and technology to deliver integrated subsea solutions to the…
- Full-time
- Express Entry — PR day one, no employer
Site Administrative Assistant
Associa·Mississauga, Canada
At Maple Ridge Community Management, an Associa® Company, serving others is our calling. We are passionate about our services, and we live for our customers. We offer rewarding opportunities for individuals of all backgrounds and levels of experience. If you hold high the value of family spirit and strive to push the envelope with great customer service, you just might…
- Full-time
- Express Entry — PR day one, no employer
