Coordinator, People & Culture

Who We Are

Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the industry.

Our team of experts is dedicated to finding the best solutions for your business and helping you achieve your goals. We are passionate about technology and committed to providing our customers with the best possible service.

Who You Are

The Coordinator, People & Culture provides comprehensive administrative and operational support throughout the employee lifecycle. This role partners closely with People & Culture, Talent Acquisition, Service Delivery, Resource Management, and business leaders to support recruitment, onboarding, employee relations, compliance, and operations. The coordinator plays a key role in fostering positive employee experience while ensuring compliance with company policies and applicable employment legislation.

What You Will Do

Talent Acquisition, Onboarding & Offboarding

• Coordinate end-to-end recruitment activities, including posting job openings, scheduling interviews, coordinating candidate communications, and preparing offer letters.
• Conduct reference checks, background verifications, and pre-employment documentation.
• Maintain applicant tracking systems (ATS) and recruitment records.
• Support hiring managers throughout the recruitment process.
• Coordinate onboarding and orientation programs for employees, consultants, contractors, and interns.
• Prepare employment contracts, onboarding packages, and new hire documentation.
• Collaborate with IT, Facilities, and hiring managers to ensure equipment, system access, and workspace are ready before the employee’s start date.
• Coordinate offboarding activities, including exit documentation, recovery of company assets, and system access removal.
• Ensure all onboarding and offboarding processes are completed accurately and within established timelines.

HR Administration, Payroll & Benefits

• Maintain accurate and confidential employee records within the Human Resources Information System (HRIS).
• Prepare employment verification letters, confirmation letters, contract amendments, promotion letters, and other employment-related documentation.
• Process employee status changes, compensation updates, transfers, organizational changes, and employee data maintenance.
• Generate HR reports and workforce metrics to support business decisions.
• Maintain personnel files in accordance with company policies and legal requirements.
• Support HR system audits and continuous process improvements.
• Coordinate payroll-related employee data changes.
• Assist with benefits enrollment, changes, and employee inquiries.
• Track leaves of absence and maintain related documentation.
• Liaise with payroll providers and benefit vendors to ensure timely resolution of employee issues.

Employee Relations, Engagement & Culture

• Serve as a point of contact for employee HR-related inquiries.
• Provide guidance on company policies, benefits, leave programs, and HR procedures.
• Support managers with employee lifecycle activities and HR documentation.
• Escalate complex employee relations matters to the HR Business Partner or People & Culture Manager as appropriate.
• Coordinate employee engagement initiatives, recognition programs, wellness activities, and company events.
• Support learning and development initiatives and mandatory training programs.
• Assist with employee surveys and engagement action plans.
• Promote an inclusive, collaborative, and positive workplace culture.

Compliance

• Ensure compliance with employment standards, occupational health and safety legislation, privacy requirements, and internal policies.
• Maintain accurate HR documentation for internal and external audits.
• Coordinate mandatory compliance training and policy acknowledgements.
• Support work authorization documentation, where applicable.

Qualifications

• Diploma or bachelor’s degree in human resources, business administration, or a related field.
• CHRP designation or working toward certification is considered an asset.
• 2–5 years of experience in Human Resources, preferably within an MSP, IT services, technology, or consulting environment.
• Knowledge of Ontario employment legislation and HR best practices.
• Experience using HRIS systems (e.g., Workable, Humi, BambooHR, or similar).
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams).
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and attention to detail.
• Experience supporting contingent workforce management, staffing agencies, and client compliance requirements is considered an asset.

What We Offer

• Competitive compensation package & benefits package

• Company Perks, and various brand discounts

• Company events, recognitions, and celebrations

• Career development and growth opportunity.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law